Introduction Name Dept/Project Role Knowledge about CMMI Awareness about Internal processes Expectations from this training DAY I DAY II Module I - Process Improvement concepts Why Process Improvement? Why Focus on Process? Characteristics of Effective Process Benefits of framework based process Improvement Selecting Model (some factors) CMMI-SVC Vs. ITIL Module III- (continue) CMMI Maturity Level 2 Process Areas Configuration Management Service Delivery Module II- CMMI-SVC - Introduction & Overview CMMI SVC Model CMMI SVC Applicability Process Areas Understanding Continuous & Staged representation Understanding Generic Goals & Practices Module IV- CMMI Maturity Level 3 Process Areas Strategic Service Management Service System Transition Incident Resolution & Prevention Service Continuity Capacity & Availability Management Service System Development Integrated Work Management Risk Management Decision Analysis & Resolution Organization Process Focus Organization Process Definition Organization Training
Module III - CMMI Maturity Level 2 Process Areas Requirements Management Work Planning Work Monitoring and Control Supplier Agreement Management Measurement & Analysis Process & Product Quality Assurance
Module V Appraisal Method and Best Practices SCAMPI Appraisal Method Reasons for SCAMPI Failure What can Go Wrong? Lesson Learned and Best Practice Change Management Index Module I Process Improvement Concepts
Why Process Improvement?
Quality is more important than Schedule
In todays software marketplace, the principal focus is on cost, schedule and function; quality is lost in the noise. This is unfortunate since poor quality performance is the root cause of most software cost, and schedule problems
Watts Humphrey Why Process Improvement? Do you face these problems?
Missed commitments Spiraling cost Late delivery to the market Last-minute crunches Inadequate management visibility Too many surprises Quality Problems Customer complaints Too much rework Functions not working correctly Poor morale Burned-out people Inadequate control of project results
Why Process Improvement? Many approaches to solving the problem
Which weaknesses are causing my problems?
Which strengths may mitigate my problems?
Which improvement investments offer the best return? Why Focus on Process? It complements your focus on technology
Technology, by itself, will most likely not be used effectively.
Technology, in the context of an appropriate process roadmap, can provide the most benefit
It complements your focus on people
The experience and training of your work force is not always enough.
Working harder is not the answer
A well defined process can provide the means to work smarter.
It shifts the blame for problems from people to the process