WorldCall Telecom

Limited
An OmanTel Company
Presented By,

Fahad Ahsan 161
Umair Adnan 197
Hammad Mahmood 125
Bilal Saleem 113
Sharoze Khan 077

Presented To,
Maam Sadaf Arif
Brief History
In 1995, Worldcall came into existence.

In 1996, Worldcall installed first payphone .

In 1998, Worldcall launched HELLO calling cards

In 2000, Worldcall became first multi-service operator in country
providing cable Tv and internet

In 2005, Worldcall launched wireless service in Lahore which is now
available in more than 40 cities

Project Title


"To analyze the HR Department of
Worldcall Telecom Limited and to
suggest solutions to their problems

Core Values
ORGANIZATIONAL
HIERARCHY
PRODUCT PORTFOLIO

Products and Services



Entertainment





Voice

PEST ANALYSIS
PEST
Political Economical Social Technological
SWOT ANALYSIS


Internal factors
Strengths (S)
Weaknesses (W)

External factors
Opportunities (O)
Threats (T)
Strengths
Opportunities
Weaknesses
Threats
HR Department of Worldcall Telecom
Limited
Functions of the HR committee

Recruitment & Selection
Training & Development
Motivation & Maintenance
Salary breakups & plans
Strategic Planning
Compensation & Benefits
Labor Relation
Health, Medical & Safety
Leadership Development

Organogram of HR Department
HR System of Worldcall / HRIS

Totally Automated
Designed by Worldcall themselves
Helps to maintain the record of employees
Can have quick access to the employees profile
Attendance System is fully automated
Attendance cards are issued to every employee.
Employee Portal
Main elements of the Employee
Portal
Performance Appraisal Method
Leave
Attendance
Apply for Late Ratification
Dependents Information

RECRUITMENT


Technical
Human Resource (HR expert, HR Managers)
Finance & Accounts
Business development & marketing Business development & marketing
Information technology (IT Professionals)


Recruitment Process

Available vacancies are announced
Candidates are then shortlisted
Takes a test from shortlisted candidates
Conducts interview from the selected candidates
Documents are sent for further verification

Recruitment Methods

Recruitment
Internal
Recruitment
External
Recruitment

Selection Process of Worldcall


Selection Process of Worldcall
Initial Screening
Completed Application
Comprehensive Interview
Recommendation by Relevant Selection Officers
Background Investigation
Referral to Group HR for required documentation
Permanent Job Offer


Employee Evaluation (Performance
Appraisal)


To measure the performance of the employees, an
organization have to follow some methods and
benchmarks. This helps in,
Improvement in Performance
Effectiveness, Efficiency, Productivity, Motivation
Training & Development Needs
Career Planning
Staffing (Recruitment & Selection)
Response and Feedback

Performance Appraisal
Rating Scale Method
They are using the Rating Scale Method for the Performance
Appraisal
Each characteristic of the employee is rated from poor to
excellent
The traits involves attributes like cooperation, communications
ability, punctuality and technical competence
Agreement or Disagreement of the employees with the
evaluation

Motivation of the Employees

Two ways to Motivate workers
Incentives
Training and
Development
Incentives
Financial Incentives
Extra Holidays
Increment in The Pay
Definite Goals
Road Map

TRAINING AND DEVELOPMENT


Training Programs

Development Programs
Greater Turn over rate
Less rate of External Hiring
Less Authorized
Lack of training and Development
Communication Gap

IDENTIFIED PROBLEMS IN HRM DEPARTMENT
SOLUTION TO THE PROBLEMS
Frequent Training and Development Programs
Authorization to the HR Department
Communication Gap
External Hiring
Turnover rate


CONCULSION
REFERENCE
1. Mr. Irfan Mahmood
Manager HR
WorldCall Telecom Limited



2. Mr. Tufail Khan
Assistant Manager HR
WorldCall Telecom Limited
Questions