STREAMLINING THE BUSINESS

PROCESS FOR DMD SYSTEMS

RECOVERY
By
Abhinav Reddy pantula - 1001058070
Manvir Behl - 1204171743
Sriteja Puchhalapalli - 1204148850



DMD Systems Recovery is a small family
business that performs asset recovery and
information destruction services (known as
hard drive wiping).
Business plan consists of various
processes and services related to the
recycling, refurbishment, resale, and
destruction of commercial office equipment
DMD Systems is based out of Phoenix, AZ.

DMD is experiencing difficulties tracking
inventory through the drive wiping process.
As a result the customers are not able to know
the information about the current status of their
assets immediately.
Objectives
Lot Tracking.
Improved customer satisfaction.
Productivity of employees.
Management With the integrated environment
they can better track their assets and increase
revenue by multiplying their customer base.
Customer They will have immediate status
reports and better traceability options
Sales Force They will be able to better assist
the customers, by providing accurate estimates
and status of the Assets.
Production Worker They will be able to
prioritize their work based on the customer
demand and Sales force requests.
Management can have better tracking and
traceability across the supply chain components
Procurement, Production and Sales by
introduction of item dimensions and streamlining
the current business process to the best
practices.
Management wants to increase the customer
satisfaction by prioritizing their requests and
providing them better traceability reports.
It also wants to increase the employee
productivity by automating the regular office
tasks and better collaboration.


Order
Order Fulfillment or Capacity and Items
specifications
Order Created
Software, call-in/e-order
Sales Rep initiates
Order
Purchase/Sales order
2-10-15 mins
Sales Rep.
Time
Items
Item Differentiation, categorization & warehouse
allocation
Item Batches
Scanner, Grouping
Scan each item into
Inventory and move
into workspaces
2-10-15 mins
Production Worker
Time
Clean Drives
FGI Items
Scanner, Inventory Transfer
Scan each item to
move from WIP to
Finished Goods
2-10-15 mins
Inventory Accountant
Time
Items
Lot Size and Warehouse allocation
Items Received
Software, labor
Receive Items and
Goods Receipt
posted
5-25-45
Inventory Acct, Clerk
Time
Material
Resource Availability(Pallets,Accountant)
Audit Cleared
Labels, Printer, Inspection
Place Sticker on Pallet
and Reconcile/Audit
order and valuation
25-35-45
Inventory Accountant
Time
Material
Order Fulfillment or Capacity
Items with
Identifications
Software, labels on items
Assign Serial # and
Bar Code for Items
30-45-60
Inventory Accountant
Time
Hard Drives
Machine Capacity
Pick and Load
Load Drives into Drive
wiping Machine
2-10-15 mins
Production Worker
Time
Drive Specifications
Wiped Drive
Machine
Wipe the Drive
2-10-15 mins
Production Worker
Time
Drives
Quality control
Clean Drive
Machine
Verify whether the
drive was wiped
effectively
2-10-15 mins
Production Worker
Time
30 days Status
Report
Software
Customer Report or
Order Status
2-10-15 mins
Sales Rep.
Time
Order
Sales or Profit Maximization
Shipped
Software, Inventory Movement
Sale of items from FGI
, pick, pack and Ship
20-30-40
Sales Rep.
Time
Data
Inventory Close
Reports
Software,
Financial Close,
Inventory Close and
financial statements
30-45-60
Accountant
Time, Quality
Feed Back
Feed Back

Thank You