Professional Documents
Culture Documents
Incoming Calls
1 Incoming SMS Message
False
Number is sent to Insurance
User Sends SMS Company Backend System If Data Found
True
Go to Process 3-B of
3B WorkFlow
Incoming
2 Call to Toll Free Number / 10 Digit Mobile No
False
User Calls a 10 Digit User Number is sent to
Number/ Toll Free Insurance Company If Data Found
Number Backend System.
True
Go to Process 3-B of
3B
WorkFlow
3 Automated Outgoing Call to Consumers
False
Insurance Company Data is Populated in the If Call
Provides Policy IVR Middle Ware Server Connected
Details and Mobile and OutBound Call is
Number of the initiated.
Customers.
True
Go to Process 3-A of
3A WorkFlow
Message thanking
END Call the user for choosing
the insurance
company is played
4
Call
3 B Workflow after User connected to the Inbound / Outbound Call
For Value 1
Accept User
Input
For Value 2
4
Call
4 Workflow after User connected to the Inbound / Outbound Call
For
Valid
User is asked to
Select the Credit Card User is requested to Check
Merchant enter 16 digit credit Card Input
(Visa/MasterCard) by No.
pressing 1 or 2
For Invalid
For 2