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IMT Ghaziabad Confidential

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E-Governance
4
th
August 2014
Management Information System
Presented By:
Aaquib Bhatt: 1401-03-001
Anirudh Shorewala: 1401-02-018
Joseph George: 1401-01-071
Manu Jain: 1401-03-094
Shivangi Garg: 1401-02-122
V. Srinivasan: 1401-01-188

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IMT Ghaziabad Confidential
E-Governance and its evolution
Components of an e-governance framework
Opportunities of e-governance
Challenges in implementing e-governance initiatives
Case Studies
Suggestions for successful implementation
References
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IMT Ghaziabad Confidential
E-Governance has different meanings for different people
Involves use of ICT (Information and Communication Technology) to serve the
citizens and businesses in an efficient and transparent way
Immense potential in ICT and e-business models to be tapped in government
services
Paradigm shift in Public sector influenced by internet, digital connectivity, e-
business and e-commerce already implemented in private sector
E-governance and its evolution
1. Add
Source:
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Transformation areas
Internal areas
External areas
Relational areas
Users , customers , actors and their relationships
Government to Citizens
Government to Business
Government to Government
Government to Employees

Components of an e-governance framework

Source:
E-GOVERNMENT FOR DEVELOPING COUNTRIES : OPPORTUNITIES AND CHALLENGES
EJISDC (2004) 18, 1, 1, 24: The Electronic Journal on Information Systems in Developing Countries, http://www.ejisdc.org

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IMT Ghaziabad Confidential
Cost reduction and efficiency gains
Quality of service delivery to businesses and customers
Transparency , anticorruption and accountability
Increase the capacity of government
Network and community creation
Improve the quality of decision making
Opportunities of e-governance

Source:
E-GOVERNMENT FOR DEVELOPING COUNTRIES : OPPORTUNITIES AND CHALLENGES
EJISDC (2004) 18, 1, 1, 24: The Electronic Journal on Information Systems in Developing Countries, http://www.ejisdc.org

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IMT Ghaziabad Confidential
ICT infrastructure (e-readiness, computer literacy, telecomm equipment)
Policy issues (Legislation)
Human capital development and life long learning ( skills, capabilities, education
and learning)
Change management ( Culture and Resistance to change)
Partnership and collaboration (public/private partnership, community and
network creation)
Strategy ( Vision and Mission)
Language barrier

Challenges in implementing e-governance activities
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IMT Ghaziabad Confidential
Computerized access of 20 million land records to 6.7 million farmers in rural
areas
Has multiple uses for farmers
Details of ownership, tenancy, loans, irrigation details
For securing crop loans
Securing scholarship for school children
Challenges in traditional system
Land records not open to scrutiny thus prone to manipulation and favouritism
Applying for transfer of titles was very cumbersome and time consuming
Instances of government land being illegally transferred to influential person
Difficult for administrator to collate information

Bhoomi Project, Karnataka (1/2)
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IMT Ghaziabad Confidential
Key reasons for success of the project
Steps taken to implement information security
Taking farmers into confidence
Backup to ensure security against physical threats
Challenges Faced
End to end computerization
Sustainability
Support at political level



Bhoomi Project, Karnataka (2/2)
1. Bhoomi Project Website
2. Key Characteristics of Indian e-Governance Projects: A Special Reference to Bhoomi ( Computer Society of India)
3. Digitization of Land Records: Bhoomi Project ( IIT B)

Source:
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Andhra Pradesh- November, 2011
Single entry portal- G2C & G2B services
Efficiency, Transparency and Accountability for the government
39 services: issuance of birth, caste and income certificate
Current volume: 1 crore people
Financial prospect: Rs. 6,000 crore in a year
MeeSeva, at your service
http://www.meeseva.gov.in/Meeseva/Introduction%20to%20MeeSeva.pdf
https://www.facebook.com/MeeSevaITC
timesofindia.indiatimes.com Topics Mee Seva (accessed on 4/8/2014)
Source:
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IMT Ghaziabad Confidential
IMPACT ANALYSIS
Computerization started in RPO Delhi in 1989
Subsequently followed in 34 states
75% increase in password application in 5 years
Tatkal services launched in 2006
17% of actual applications are submitted
Online Passport Services
1. Add

Source:
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Suggestions for successful implementation
E-readiness assessment
Raise awareness among public and private organizations
Think small , be agile and fast
Stimulate collaboration and coordination among government departments
Invest in human resource development
Adopt a holistic and comprehensive approach , with clear vision and strategy
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IMT Ghaziabad Confidential
1. http://www.mckinseyquarterly.com/article_page.asp?tk=:1004:&articlenum=1004
2. Central Vigilance Commission Website: A Bold Anticorruption Experiment, World Bank:
http://www1.worldbank.org/publicsector/egov/cvc_cs.htm
3. Gyandoot: Community-Owned Rural Internet Kiosks, World Bank:
http://www1.worldbank.org/publicsector/egov/gyandootcs.htm
4. The Importance of Sustainable Development: ICTs in Developing Countries. Booklets I&IV, E-Journal Research,
http://www.iicd.org/cdp/
5. Understanding e-Governance for Development, i-Government Working Papers, http://idpm.ac.uk/wp/igov_wp11.htm
6. Bhoomi Project, Karnataka: http://www.bhoomi.karnataka.gov.in/landrecordsonweb/ ; www.csi-
sigegov.org/egovernance_pdf/5_33-41.pdf
7. MeeSeva: http://www.meeseva.gov.in/Meeseva/intro.html ; http://egov.eletsonline.com/2013/04/e-governance-at-
its-best/
8. Online Passport Service: http://passportindia.gov.in/AppOnlineProject/welcomeLink ;

References