Presented by:

AMNA IFTIKHAR
AZKA SHAFQAT
WAFA KHUSNOOD
ANEEZAH ARIF
ADEEL AHMED
MUHAMMAD HARIS
DANIYAL DABEER
FAYSAL BANK
Incorporated in Pakistan on October 3, 1994
250 branches in all major cities
It offers:
commercial
consumer
corporate and Islamic banking services
Long term credit rating of "AA"
Short term credit rating of "A1+"
FAYSAL BANK
Vision:
Excellence in all that we do.

Mission Statement:
Achieve leadership in providing financial services in
chosen markets through innovation

BUSINESS MODEL OF FAYSAL BANK

Faysal Bank
Deposit
Products


1. Faysal
sahulat
2. Faysal
Business First
3. Faysal Izafa
4.Faysal Basic
Banking
Account
5.Faysal
Premium
6.Faysal Market
link


Consumer
Lending


1.Faysal Bank
Credit Cards
2.Faysal Car
Finance
3.Faysal Home
Finance
4. Faysal
Khushaal Kisan
Scheme




Retail
Services
1.Faysal Pocket
mate
2.Faysal e-
statement
3.Internet Banking
4.SMS Alert
5.Western Union
Corporate Banking
Services

1.Corporate
Financing
2.SME Financing
3.Trade
Financing
4.Cash
Management
5.Financial
Institutions

Islamic
Services
1.Kamil Business
Account
2.Current Account
3.Saving Account
4.Murabaha
5.Islamic Rates &
Branches
Bank assurance



UNIT ILNKED
PRODUCTS
-Education Plan
-Saving Plan
VALUE ADDED
PRODUCTS
-Family
Assurance Plan
-Health plan




VALUE CHAIN MODEL OF FAYSAL BANK

Support Activities for HR, Management, IT and Procurement
department
SYMBOLS
Inbound Logistics
SYMBOLS
Operation, Sales & marketing
and Service
Alexxo Service Desk , Customer
Service Manager, , System
Access
Primary Activities are further
categorized into following
Outbound Logistics
Siebel CRM, SYMBOLS,
SunGard Ambit, Cardpro, HP
power credit card system
BUSINESS PRESSURES FACED by THE
FAYSAL BANK
Provision against Loans, Advances and Investments
Restructuring due to Extensions provided by the
State Bank of Pakistan

CHALLENGES FACED by THE FAYSAL
BANK
Installing Software updates and screensavers across
the Business
Slow Inventory Reporting
Insecure IT infrastructure
Calls to the Help Desk

FUNCTIONAL AREAS AND THEIR
FUNCTIONS WITHIN THE ORGANIZATION:

Customer Service Department
Account Opening
Cash Dealing
Documentary Credit Department
Credit Administration Department
Credit Operations Department
Accounts & general Services Department
Foreign Exchange Department
FAYSAL BANKS KEY SUCCESS
FACTORS:

Passion
Responsiveness
Innovation
Compassion

INFORMATION SYSTEMS USED BY THE
BANK:

Faysal bank have IT infrastructure powered by IMB;
advanced 570p
Database: Oracle platform 10g -11i
Core banking Oracle application:
Symbols implemented by SunGard
TCL (RBS)
Human Resource Management System
SIEBELS customer relationship management
system.


IT VISION OF FAYSAL BANK:

To provide an innovative and progressive IT
infrastructure that could provide best solutions for
the banking system of Faysal Bank ltd.


EVOLUTION OF IS IN FBL:

IT infrastructure at Faysal Bank went through many
evolutionary changes in the past years. But the
present IT infrastructure was powered by IMB;
advanced 570p.

DATABASE:
Database of Faysal Bank was based initially on
Oracle platform 10g -11i. Now, it comprises of:

Seibel CRM
Alexxo service desk
SunGards SYMBOLS
SunGards System Ac
SunGard Ambit

THE SELECTION AND EVALUATION PROCESS
Step 1:
Business projects department is given requirements.
Evaluates the requirements.

Step 2:
Business projects department sends all the evaluated
requirements to the IT infrastructure department.
IT infrastructure department analyses how those
requirements could me met.

Step 3:
IT infrastructure department sends the specifications to
the service delivery department which analyses cost and
feasibility.

Step 4:
Final report sent to the senior management for budget
allocation,
After approval business project department acts as a
liaison between the vendor and the bank.
THE SELECTION AND EVALUATION PROCESS

Step 5:
After the vendor is selected, system is tested.
Feedback collected from communications and operations
department.

Step 6:
Manpower development is done by the vendor.
THE SELECTION AND EVALUATION PROCESS
IMPLEMENTATION OF THE SYSTEM

Resistance to change:
Little or no resistance as all the employees are computer
literates.

Failures and redefining strategies:
Power cut a major issue.
Service delivery department has structured a team;
system team.
It takes preventive measures.
Network structural based monitoring.
HINDERANCES IN MEETING BUSINESS
OBJECTIVES
EMPLOYEE SATISFACTION:
CENTRALIZED ACTIVE DIRECTORY SERVICE:
Difficult to manage hundreds of domains.
Small IT team had to deal with it resulting in inefficiency and
ineffectiveness
Later, deployed an active directory service powered by Microsoft.
It reduced the number of servers from 130 to 14.
New updates are installed automatically.

ORACLE HRMS:
Integration of symbols and oracle payroll system.
The Core HR, Payroll, Self-Service and recruitment modules have
been successfully deployed.
Enables bank to address policy issues to make FBL an excellent
employer.


TYPES OF INFORMATION SYSTEMS:
SIEBLE CRM
ALEXXO service desk
SYMBOLS
Ambit EBS
Customer service manager
Card pro
HP power credit card system




SEIBLE CRM
Value to the Business
Process
Contact Center Solution
Functions
resolve issues faster
transfer services request
to field engineers
manages inbound
customer interactions
service request
management
Alexxo service Desk
Value to the Business
Process
IT Service Management
Functions
integrates the directory
and lotus notes
SYMBOLS
Value to the Business
Process
core banking solution
Functions
account opening
banking transactions
credit card payments
Ambit EBS
Value to the Business
Process
on time processing
capabilities
Functions
Facilitate front office
operations
support international
banking requirements

CUSTOMER SERVICE MANAGER
Value to the Business
Process
single view of the
customers
Functions
different marketing
campaigns for customer
base
facilitates integrated
customer
communications

CardPro
Value to the Business
Process
payment and credit card
solution
Functions
Processes:
transaction
authorizations
dispute and chargeback
management
merchant account
management
payments and collections
management
HP Power Credit Card System
Value to the Business
Process
manages RBSs core
credit card issuance
system
Functions
transaction
authorizations
online statements and
redemptions
Fraud detections
analytical
recommendations
Ethical and Social Issues
Credit Cards and Invasion of Privacy
Convenience vs. Privacy
Mechanization Replacing Human Skills
Purpose:
Provide guidance
Outline the Bank Policy

Applicability:
Entire Organization (unless and until mentioned)

Responsibility to Comply:
All the members of the organization

Handling of Privacy Concerns:
Compliance department IT service risk management

Installation of Softwares
More Secure Systems
Ease of Troubleshooting
No need to call the IT department


IT Simplifies the Infrastructure Management:
Easy to manage

Security of IT Infrastructure:
Automatic Updates leading to reliable and secured
infrastructure

Problem Solving:
Easy to diagnose and solve the problems




Timely Inventory Reporting:
Less time to update inventory
Keep track of Hardware


Low Server and Administration Costs:
Server numbers reduced from 130 14
Step-by-Step Procedure
Checking of Systems Compatibility
Checking of System Effectiveness
Training Sections
Involvement of
Senior Management
Business Projects Department
IT Department
Cost Analyses

Beneficial:
Timing
Synergies
Price

Sequential Step Implementation

Persistent Spending on IT


Continuous Adaptation
New IT Technologies

Dont be the First Mover

Spend Less on IT

Assess Risk