STRATEGIC PLAN for 2009-2011

Presented by Tina C. Hill

November 5, 2011

About the facility:

Evergreen is owned by the community
Evergreen General Hospital opened its doors on March 9, 1972.
Evergreen is a 290 bed Medical center which includes medical groups,
home care, hospice and many community health programs.
The facilities health education , RN phone services and free clinic are all
funded by Levy funding.
Some services are funded entirely by levy money, others are enhanced
with levy money. Evergreen is able to provide certain services because
of the support received from the community.


Purpose: Working together to enrich the health
and well-being of every life we touch.
Mission: Evergreen Healthcare will advance the
health of the community it serves through
our dedication to high quality, safe,
compassionate, and cost-effective health
care.
Evergreen Healthcare will create an
inclusive community health system that is
the most trusted source for health care
solutions.
Compassion We care for and about our patients, families
and each other
Respect We respect the beliefs and values of everyone we
encounter
Excellence We strive for excellence in all we do
Collaboration We work in partnership and believe every voice
makes a difference
Accountability We are accountable to one another and to our
community
The hospitals main (west) entrance, 1972
The original Evergreen General Hospital
building, as seen in 1985.
.
The current Evergreen Healthcare campus. The yellow highlighted area is the
original Evergreen General Hospital building.

Threats
No brand recognition
Not having enough patients or beds to
Competition from Fairfax Hospital (since 1938) (behavioral
health and medical detox)
Not enough is received from the community to sustain
operating cost or continuance of free services
Accreditation is not renewed
Operating cost sky-rocket
Strengths

Accredited by JCAHO & Washington State Dept.
Health Classes and free services for the public
2011 Distinguished Hospital Award
Located in an expected growing suburban area
Partnerships with hospitals, medical personnel & suppliers
Building design was in the middle of 35 acre campus to
accommodate upward and/or outward expansion
Bilingual Outreach staff
Opportunities for Growth

Women's And Children's
Partner w/Virginia Mason Med Ctr
Chronic Care
Orthopedics
Primary Care
Neurosciences
Cardiovascular Care


Weaknesses

Financing was limited to raising money with tax supported
bonds
Upon opening facility in 1972, hardly any of the 76 beds were
filled with patients
It was a brand new facility and people did not know what to
expect regarding service and care
Located on a hill in the middle of nowhere
Carpeting was not finish on opening day
Sawdust was still on the ER cabinets
Evergreen
Health Ctr
II. QUALITY
Demonstrate excellence and transparency in quality and patient safety by:
Delivering both high quality and cost-effective health care
Improving access to comparative information on clinical quality and
prices
Increasing clinical research activities
Continuing to adopt both safe and evidence-based practices
III. GROWTH
Deliver innovative solutions for the growing and changing health care
needs of the community in:
Cancer Orthopedics
Cardiovascular Primary Care
Chronic Care Spine
Neurosciences Womens and Childrens
IV. FINANCE
Demonstrate financial stewardship to sustain and advance our ability to
serve the community by:
Improving operational efficiencies
Improving throughput
Increasing bed capacity
Proactively planning space for short and long term growth
STRATEGIC DIRECTION
I. RELATIONSHIPS
Exceed expectations through our partnerships with
patients, families, communities, donors, staff and
medical staff by:
Cultivating community pride in Evergreen
Improving service levels and patient satisfaction
Adopting patient family centered care
organizational-wide
Enhancing recruitment and retention activities
Sustaining and growing District medical practices
Advancing Evergreens mission and vision
through increased philanthropic contributions

http://www.evergreenhospital.org
http://www.evergreenhospital.org/publications