Professional Etiquette

Sujit
Shinde
by
The SujiT
The SujiT
Importance of
Professional Etiquette

Professional etiquette can

have long-lasting and far
fetched impact on
professional life; be it your
personal career growth or a
rising business for your
company.
Your professional etiquette
can thus put you in the
good!bad boo" of your
immediate boss or potential
clients#
The SujiT
Basic Professional
Etiquette Tips

Conversation Etiquette

Handshake Etiquette

ressin! Etiquette

"reetin! Etiquette

Electronic Communication Etiquette

inin! Etiquette
"eneral Etiquette
The SujiT
Conversation Etiquette

#l$ays listen to others attentively% # !ood listener

is al$ays dear to every client% Speak only $hen the
other person has &nished talkin! instead of
interruptin! in bet$een%
'eep a lo$ but clear and calm voice $hile
conversin!% (our tone should al$ays be polite%
)hile conversin! al$ays look into the eyes of the
other person and avoid sho$in! your back or
lookin! else$here%
'eep your conversations short and to the point
instead of !ettin! into irrelevant topics and
discussions% *emember this is a business talk and
not a family re+union%
The SujiT
Handshake Etiquette
)hen shakin! hands al$ays o,er a &rm
handshake $ith
your &n!ers titled do$n and your thumb up%
Ho$ever-
ensure your handshake is not so &rm that it
crushes or hurts
the other person.s hand% This indicates that you
are
dominant%
/imit the time of handshakes to 0 to 1 seconds
and take your
hand back !racefully%
#void pattin! on the back of the hand%
)hile shakin! hands- !reet the person by lookin!
into
his2her eyes%
The SujiT
ressin! Etiquette
#l$ays $ear neat and nicely pressed formal
clothes% Choose
corporate shades $hile you are pickin! up clothes
for your
o3ce $ear%
)omen should avoid $earin! e4posin! dresses
and opt for
little but natural make+ups% 5en need to keep
their hair
6includin! facial hair7 neatly trimmed and set%
The SujiT
#l$ays polish your shoes%
'eep your nails clean%
)ear clothes $hich you are comfortable in and can
carry $ell%
This is very important $hile you are in a business
meetin! or
client presentation%
The SujiT
Communication Etiquette
)hile communicatin! $ith your collea!ues-
seniors or clients
throu!h emails- al$ays address the person $ith
.ear. .Hi. or
.Hello. follo$ed by a title 65r%25rs%25iss etc%7 and
his2her
name and end your mail $ith .(ours Sincerely. or
.(ours Truly.-
$hatever suits best $ith your name and
desi!nation% #lso-
al$ays mention a .Subject. to all your o3cial
mails%
'eep o3cial mails preferably short and precise%
Ho$ever- if
the subject demands elaborate details and
e4planations- !o
ahead but use a friendly formal lan!ua!e instead
of a casual
one%
The SujiT
)hile speakin! over telephones- al$ays !reet the
other person
$hile startin! and endin! the call% #l$ays speak
politely%
Include your contact details and the date $hile
sendin! fa4es%
)hile participatin! in conference calls introduce
all the
participants to each other at the be!innin!%
The SujiT
inin! Etiquette
#l$ays be courteous $hile o3cial dinners% 8,er the
seat to
your !uest &rst% If you are the !uest- be punctual
and thank the
host for the dinner%
#void openin! your mouth and che$in! food%
Initiate conversations $hile $aitin! for the food%
#void pointin! the knife or fork to$ards the other
person $hile
eatin! and speakin!%
The SujiT
#llo$ your !uest to select the menu and $ine%
If somethin! un$anted has !one to your mouth-
place the
napkin in front of your mouth tactfully and brin! it
out instead
if puttin! your hand inside the mouth to !et rid of
it%
#void talkin! $hen there is food in your mouth%
/earn the basic table manners before you !o out to
dine $ith a
potential client or an important business meet%
The SujiT
"eneral Etiquette
#l$ays be punctual at your $orkplace%
S$itch o, or put your mobile2cell phones in silent
mode $hile in a conference call - business meetin! or
corporate presentation% In case it is an ur!ent call
$hich you need to take e4cuse yourself and take
permission from the others for takin! the call%
#void di!!in! your nose in public%
9se handkerchiefs $hen you are cou!hin!2snee:in!
in public%
)hen in a meetin! room- al$ays stand up to !reet
the seniors of they arrive after you%
The SujiT
Try to i!nore and overlook funny or embarrassin!
sounds $hen in a meetin! or o3cial conversation%
If you have for!otten somebody.s name ask him2her
politely sayin! that you are sorry that you cannot
remember the name%
#l$ays keep a comfortable distance $hile
conversin! $ith others% #void standin! or sittin! too
close to the other person% #n arm.s len!th $ould be
ideal to maintain the comfort :one%
It $ould be nice if you hold the door for the person
$ho is comin! immediately behind you%
The SujiT
Thank (ou
The SujiT