Professional Documents
Culture Documents
Interpersonal
Skills
Interpersonal
Skills
1
UPES-PEP-2011
UPES-PEP-2011
Tactful Conversations
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, dont compete
T = Time your comments
F = Focus on behavior not personality
U = Uncover hidden feelings
L = Listen to feedback
UPES-PEP-2011
ESSENTIAL IP COMPETENCIES
Self awareness
Control
Motivation
Acknowledging the interests of
subordinates
Communication skills
UPES-PEP-2011
DEVELOPING IP Skills
Developing Assertiveness
Accepting Responsibility
Managing Conflicts
Avoiding
Accommodating
Competing/Forcing
Collaborating
Compromising
UPES-PEP-2011
UPES-PEP-2011
Use of I
Focus on problem solving
Dont Deceive
Empathy
Listen
Use of Praise
Be specific
Praise progress
Sincere
Dont overdo
Timing
UPES-PEP-2011
Life Positions
Positive
Im OK
Youre not OK
Im OK
Youre OK
Negative
Im not OK
Youre not OK
Im not OK
Youre OK
Negative
Positive
High concern
for others
needs
Im
not OK
Youre OK
Accommodating
style
Assertive
behavior
Im OK
Youre OK
Collaborating
style
Compromising
style
Avoiding
style
Low concern
for others
needs
Im
not OK
Youre not OK
Aggressive
behavior
Forcing
style
High concern
for own
needs UPES-PEP-2011
Im OK
Youre not OK
10
Factors Hampering
Interpersonal Interactions
Poor Listening
Emotional Arousal
Lack of Time
Differences in objective
UPES-PEP-2011
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12
13
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Ego Portraits
People have favorite, preferred ego state, depicted by
larger circle in a diagram
Parent
Adult
Child
P
A
A
C
C
UPES-PEP-2011
15
Types of transaction
Complementary Transaction
Crossed transaction
UPES-PEP-2011
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Types of Transactions
Complementary Transactions: Appropriate and
UPES-PEP-2011
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Supervisor
P
A
C
Employee
P
A
C
UPES-PEP-2011
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Complimentary interaction:
one person in a nurturing parent ego state
other person in their adaptive child ego
state
UPES-PEP-2011
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UPES-PEP-2011
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Supervisor
P
A
C
Employee
P
A
C
UPES-PEP-2011
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Types of Transactions
Crossed Transaction: This causes most difficulties in
social situations.
May be, you should improve your study habits.
You always find fault with me whatever I do ParentChild interaction.
UPES-PEP-2011
22
Crossed transaction:
A leader in the adult ego state deals with
A subordinate who responds from their free child
ego state with somewhat negative, rejecting input
from the leader
UPES-PEP-2011
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UPES-PEP-2011
24
Supervisor
Employee
Supervisor
Employee
P
A
C
P
A
C
P
A
C
P
A
C
UPES-PEP-2011
25
STROKES
Positive
Negative
Neutral
UPES-PEP-2011
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UTILITY
Communication
Motivation
Leadership
UPES-PEP-2011
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Advantages of TA:
Improves interpersonal communication
Simple to learn
Applicable in Motivation
Helps in Organizational Development
Can be used at home as well as in office
UPES-PEP-2011
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Disadvantages of TA:
Few
UPES-PEP-2011
29
Thank You
UPES-PEP-2011
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