EMOTIONS AT WORKPLACE

CONSEQUENCES OF
EMOTIONAL STATES AT
WORKPLACE
POSITIVE EMOTIONS
NEGATIVE EMOTIONS

THE CASE

Emotions at work
Can organizations become more intelligent about emotional
management ?
Is it ever appropriate to yell, laugh and cry at work?
Example of Laura
Example of the chairman of a major television network

EXAMPLE ANALYSIS :
Customer service
representative name
Laura
In her organization fear
and anger were used
(routinely)as methods
to control employees .

Hesitant to show their true reaction

Feel weak and ineffectual.

One more :
Chairman of major
television network
Made a practice of
screaming at employees
whenever anything
went wrong .
Leads to :
Feelings get hurt.
Lack of loyalty to organization
Emotional labour

I am driven by fear of failure. It is strong

motivator for me .
-Dennis manning (CEO,GLIC)
So, what is the problem with the organization
???
Emotions are displayed but NOT HANDLED
PROPERLY.

WHAT ORGANISATION SHOULD DO ?

Use buffering: assign front end personnel to manage emotion
demands and needs of customers

Teach display rules: taught how to act, scripts can be given when
dealing with customer.

Offer staff assistance programs : by providing access to stress

management and emotional health services.

Improve emotional intelligence: by improving empathy, self

awareness, self regulation, motivation, social skills etc.

Share knowledge
Bring emotional labor into the performance evaluation
process

What factors make organizations ineffective in

managing emotions?

COMPLEX HUMAN
THINKING

 DIVERSE BACKGROUND OF EMPLOYEES

 LACK OF CONSTANT CONNECT

Does strategic use of emotions serve to protect employees

or does covering true emotions leads to more problems

DEPENDS ON THE WORKPLACE

STRATEGY DOES HELP

YOU ARE HERE TO MAKE CONNECTIONS NOT FRIENDS AND FAMILIES
BE AN ORIGINAL ACTOR

NOT A FAKER

KNOW YOUR BREAKDOWN POINT

FIGHT OR FLIGHT

Question :
a) A work where emotions
are used as a part of a
management style?

b) Describe advantages and disadvantages of this

approach in your experience.

 More creative, optimistic,

motivated, and healthy
Learn faster
Make better decisions
May lead to fatigue or praise
overload
If administered haphazardly,
can cause problems

Good cry helps feel better

Low productivity
Lack of desire to work
In extreme cases, leads to
depression
Insecure feeling

 An ultimate motivator
Leads to stress
Resistance (reduced productivity, a lack
of participation)
Uncertainty (job loss, pay cuts, layoffs
and reduced benefits)
Silence (refrain from expressing views)

 Leads to competition among

colleagues.
Fuel your work ethic
Hone your wants
Wrecks relationship
Cruel & Stifling

A motivating force
Negotiating Strategy
Prevents Logical thinking
Poor Health
Hurt sentiments

Q4. What can companies

do to change its emotional
climate?

 Developing emotionally healthy organization

Basically two types of techniques

PREVENTIVE TECHNIQUES

RESTORATIVE TECHNIQUES

PREVENTIVE TECHNIQUES

Assess the emotional impact of jobs

Creating positive emotional climate through
modeling.
Rewards and compensation system
Train employees in emotional intelligence
skills

RESTORATIVE TECHNIQUE
Job redesigning

Individual change through

targeted assessment

CONCLUSION
Emotional management critical in workplace.
Communication is necessary.
Emotional management can be capitalized to
draw out better performance.
.
If you dont manage your emotions, then
emotions will manage you.