Thank you so much... again!

This
is the greatest invention since the
bound book took over the scroll!
Thanks for all your help!

Home Grown Online Services

On the cheap?
On the money?
Don Staub

Carteret Community College

A little context
~1,700 enrollment
65 FT faculty
95 PT faculty
34 Instructional programs

 DL is 10 years old
34 programs @ CCC

DL Courses offered*

76**

~1700 enrollment SP09

Fall 2008
348 total sections taught
270 seated sections

61 Internet
15 Hybrid

1
1998

2008

** hybrid, & full

* 169 SP08

Some recent, relevant data

270 seated sections
73% success / 22% failed or withdrew (15% W)
61 internet sections (n=1159 - duplicated)
65% success / 33% D, F, WD (16% W)
15 hybrid sections (n=188 - duplicated)
81% success / 18% D, F, WD (9% W)

Some recent, relevant data

FA07 internet: 59 sections; 34% D, F, W
FA06 internet: 48 sections; 34% D, F, W
FA06: All Bio courses: 22% non-success rate
(41% in HY; no full online)
FA 06: All Math courses: 29% non-success rate

Title III
Fall

2006, CCC is awarded Title III

Distance Learning - one of three

primary activities
For DL: funding supports Blackboard
Bootcamps, QAP, and now, online
services.

Why online services?

1. We must (look at our DL data)
2. SACS
Students have adequate access to the
range of services appropriate to
support the programs

Our timeline
Smart Thinking (Aug 07)

Decision to do it in-house

(Oct 07)

Write proposal (Oct 07)

Determine high needs courses (Dec 07)

Math, English, & Science (Bio / A&P)

Our timeline
Design the program (Nov - Dec 07)

Recruit and train tutors (Dec - Jan 07)

Promote the program (early March 08)
Roll out tutoring (mid-March 08)
Fall 08: Counseling & Financial Aid
Sp 09: CAPS

http://cccfinancialaid.wordpress.com/

Assessment
Quantitative data, such as:
Number of users and time of use;
Persistence: Withdrawals & failures

IN & HY BIO - FA08 - 20% non-success rate

IN & HY BIO FA08 - 13% W rate
IN MAT 140 - FA08 - 53%(!)

Retention
Grade distributions

Assessment
Quantitative data, such as:
Number of users and time of use:
March 08 - Nov 08:
220 hours - 70 users
85 hours: English/Writing
60 hours: Math
50 hours: Biology
25 hours: Anatomy & Physiology

Assessment
Qualitative data, such as interviews &
focus groups with:
Students

Tutors
Course instructors

Successes & Challenges

Lisa, I cannot thank you enough (and my GPA
thanks you <grin>)
Thank you so much, Lisa. This is perfect.
Thank you my new best friend, LOL. Will be
sure to let you know the grade and comments...
You are AWESOME! Thanks for all your help!

Successes & Challenges

I want to commend Brooks, he answered my question
very professionally at 3 in the morning Students at
CCC are very fortunate to have this service at their
fingertips.
Don, help! How does a student access
the on-line tutoring for math help?

Successes & Challenges

Successes & Challenges

What doesnt work so well is that the instructors
dont use the online feature in any assignments.
If the students are not made to use the service,
they may be more reluctant to check it out.

I have noticed an increase in emails ever since the

announcement of online registration (webadvisor).
This may encourage students to transition to
seeking out online services, in addition to classes.

Successes & Challenges

Because who can predict the future? Who knows when
I will have an increase in traffic and usage. We're still in
the infancy of online everything. It will take awhile for
students to get used to the idea of online services. Let
them get used to online classes first. That's still in the
early stages.
Plus, eventually students will realize that webcam,
email, or IM is cheaper than a long distance phone call.

Donald Staub
Title III Director
Carteret Community College
staubd@carteret.edu
252- 222-6010

http://ccctitle3.wordpress.com/