Verbal & Non Verbal

Communication

Prepared By:-
Ruchi Sachdeva
 Verbal Communication
• Verbal communication means with the use
of words.
• Verbal communication can be Oral Or
Written.
• Oral communication means saying your
message with the use of words. It means
transmission of ideas with the mouth.
 Modes Of Oral Communication
• Face to Face conversation
• Telephonic conversation
• Dictating letters
• Interviews
• Group discussions
• Meetings
• Seminars
• Speech
 Principles Of Oral Communication
• Brevity
• Clarity
• Choosing right words
• Sequence
• Avoid jargons
• Listening
 Advantages Of Oral
Communication
• Provides immediate feedback
• Time saving
• Builds relationship
• Effective tool for persuasion
• On spot adaptation & brings improvement
 Disadvantages Of Oral
Communication
• Costly & Time consuming
• Proof / Legal validity
• Retention of message is missing
• May lead to misunderstandings
• Difficult to assign responsibility
 Written Communication
• The conveying of message with the use of
words in written form.

• It is the best tool to pass on information as

it brings clarity and responsibility on the
sender.
 Features Of Written
Communication
• Creative activity

• Fewer cycles

• Time factor
 Advantages of Written
Communication
• Provides records
• Uniformity
• Accurate
• Permanent
• Proper assignment of responsibility
 Disadvantages Of Written
Communication
• People cant express properly
• Delay in feedback
• Costly
• Immediate clarification is missing
• Risky
 Non Verbal Communication
Man does not communicate through words
alone, or through writing, speaking.
There is another aspect non word.
• Kinesics or Body Language
• Para Language
• Proxemics or Space Language
• Sign Language
 Kinesics or Body Language
• It means use of body language, postures,
gestures etc.

• By nodding our head.

• By blinking our eyes.
• Waving our hands
• Shrugging our shoulders.
 Different ways body language is
expressed
• Facial expressions
• Eye contact
• Gestures
• Appearance
 Para language (Paralinguistic)
• Para means “like”. Like language
• Paralinguistic is the systematic study of
how a speaker verbalizes.
• Voice is the important part of human.
• It tells about the gender, background,
education.
 Points to be taken care in the use
of voice
• Pitch variation
• Speaking speed
• Pause
• Non –fluencies
• Volume variation
 Proxemics or Space Language
• Non verbal communication includes not
only body language but also space, time ,
physical environment around us.

• Proxemics is the study of how we

communicate with the space around us.
 Distance wise
• Intimate space language
• Personal space language
• Social space language
• Public space language
Conclusion…
Thank You !!!