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Introduction to ServiceNow
ServiceNow is a cloud based platform specializes in delivering IT
service management (ITSM) applications. It incorporates agile
development environment with reduced risk of failed deployment.
The extensible platform enables a single system of record for IT and
standardizes process. Performance analytics manages the insights of
business solutions can drive performance improvement.
ITSM ServiceNow online training enable students learn to build
an App Store and create data visualizations for businesses with
infuse social collaboration as per the industry requirements
Course Curriculum
Unit 1: Introduction to ITIL
Topics- Introduction to ITSM, Incident Management , Problem Management and
change management, Service Request Management, Configuration Management
Database, SLAs and OLAs
Unit 2: Introduction to Service-Now
Topics- Tool Introduction, Current Competitors, Releases, User Licenses, Using
Wiki and Community
Unit 3: Basic administration
Topics- Customizing Home Pages, Form Layouts and list layouts, Adding Users
to Groups, Granting Roles to Users, Introducing Applications and Modules,
Creation of tables and Modules, Creating tickets and raising Requests, Creating
SLAs, Performance Metrics
Unit 6: Reporting
Topics- Bar Charts, Pie Charts, List Reports, Pivot Tables, Using scripting in
Reporting, Scheduling Reports, Making Gauges
Unit 7: Cloning and upgrades
Topics- Need For cloning and ways to implement, Upgrading the instance for
new Release
Unit 8: Integrations
Topics- Web Services: Direct Web Services, Transform Map Web Services,
Scripted Web Services, Email Integration: Inbound Actions, Event Registry,
Creating and Triggering Events
Unit 9: Content management
Topics- Introduction to CMS, Creating Sites, Creating Pages, Creating Blocks
using Scripting, Login Rules
Unit 10: Configuration management
Topics- Classes in CMDB, Mapping Configuration Item to Asset Records, Loading
the CIs into Service-Now, Relating Configuration items
Unit 11: Import sets
Topics- Loading Data of different Formats, Using Data Sources, Using Transform
Maps and Transform scripts
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2. Industry Savvy Trainers
3.Real Time" Practical scenarios
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6. 24/7 Server Access
7. Support after Training and Certification Guidance
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