BMC Dashboards and Analytics

for BSM
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What if you had real-time access to service KPIs

in a single dashboard?

Service
status

Incidents
per service

Problems
per service

Service
requests

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Changes
per service
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Decision Support System for BSM

Interactive Software-based System to
help Decision Makers
Identify and solve problems
Spot negative trends
Make decisions faster

Better allocate resources

The best decision support

systems include high-level
summary reports with drill down
into more detailed information

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BMC Dashboards and Analytics for BSM

Business Drivers
Increase Business Impact
Make better decisions with a comprehensive view of
how IT impacts your business

Reduce IT Costs
Replace silo data with cross-process KPIs that IT and
business managers understand

Maximize Customer Satisfaction

Empower end users through self-service dashboards
and reports

Provide Transparency
Provide stakeholders with real-time visibility into key IT
performance indicators
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BMC Dashboards and Analytics for BSM

Customer Proof Points

North America's third largest

supermarket chain
BSM Initiatives

IT Service Management

Proactive Operations

375% reduction in MTTR on their

Just for You business service

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BMC Dashboards and Analytics for BSM

Customer Proof Points

International producer and marketer of food, agricultural, financial and industrial
products and services operating in 66 countries

Proactive SAP Management - BMC delivered the B in BSM

-

If we dont know what it means for our business to be healthy and productive then we dont
have any hope of delivering the B in BSM.

Custom
dashboard ties
transaction
response time to
number of logon
sessions by type

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IT Decision Support System

Required Capabilities
Real-time and historical cross-process reporting
Correlate KPIs from multiple disciplines

At-a-glance views linked to supporting data

Interactive drill-down for deep analysis

Easily integrate custom data

Align business and IT perspectives in decision-making

Deliver views specific to a users role

Make it easy for users to get information appropriate to their roles

Enterprise class reporting solution

Ad hoc reporting, extensive chart types, scheduler
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BMC Dashboards and Analytics for BSM

Differentiators
Service-centric, cross-process KPIs
Increase Business Impact - complete BSM discipline coverage

OOTB link from Dashboards to Analytics

Provide Transparency - easily drill into progressively more detailed information

Wizard-based dashboard customization

Reduce IT Costs Pod Builder tool to quickly integrate custom data

Role-based access control

Maximize Customer Satisfaction users see only the data they need

Built-in SAP BusinessObjects reporting

Reduce IT Costs leverages best in class reporting solution
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BMC Dashboards and Analytics for BSM

Integrated Decision Support

BSM INITIATIVES

Application Operations

Cloud Computing
Data Center Automation
IT Cost Transparency
IT Decision Support Automation

IT Governance, Risk, and Compliance

IT Service Management
Proactive Operations

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BMC Dashboards for BSM

One place to get fast and accurate answers to business questions
Visualize in real-time ITs effectiveness in supporting business services and processes

Consolidate silo data into service-centric business intelligence

Share real-time metrics with all levels of stakeholders

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OOTB link from Dashboards to Analytics

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Wizard-based Dashboard Customization

Pod Builder is a WYSIWYG tool to quickly integrate custom data
Import data from Excel spreadsheets and relational databases
Straightforward 4 step process
-

Define the data source

Create rules to aggregate

and filter the returned data

Select the chart type

and pod layout

Publish the pod to

selected roles

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Role-based Access Control

Configure dashboard views

based on user roles
Users can personalize their view
40+ OOTB pods organized by
user role
Publish custom pods to selected
roles

Pod Catalog

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User Selected Pods

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Built-in SAP BusinessObjects Reporting

Broad report coverage
Simple, intuitive drag-and-drop editing
Slice and dice data and switch
dimensions

Self-service ad hoc reporting for novice

to expert users
Schedule and publish reports to a
common portal

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Dashboards Examples

Service Availability and Performance

The Operations Manager can see that the IT Security service is currently in Unavailable status, the
amount of time in that status, the number of users impacted, and the monetary loss.
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Service Desk

The Service Desk manager can see the total number of incidents by status for the IT Security
service and more details on the related Incidents and Changes.
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Service Desk

Another view for the Service Desk manager combining KPIs from BMC ProactiveNet Performance
Management and BMC Remedy ITSM.
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Service Automation Compliance

The Service Automation dashboards show how the BladeLogic server and network automation
tools impact productivity, compliance, and process maturity.
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