Professional Documents
Culture Documents
CHAPTER # 04
Business
Communication and the
Ethical Context
OVERVIEW
BACKGROUND
Facts are important to make ethical decisions
In different situations you decide the right and
the wrong.
Ethics is about making right and wrong decisions
Decision making is difficult when facts are
missing.
Ethical principles centered around fairness,
services, quality, honesty, integrity, dignity help
in making decisions
ETHICAL SITUATIONS
ETHICAL RESPONSES
Friend should take precedence over personal
gains.
Cheating is wrong and should not go
unchallenged.
If a job does not interest you, do not pretend that
it does and accept the plane ticket and hotel
room.
Manager believed it was wrong to accept the wine
However spying on employees is an acceptable
practice.
ETHICS IN CORPORATIONS-AN
HISTORICAL VIEW
Robber Barons (19th Century Wealthy American
Businessmen
- Drive out competition to build monopolies
- Often exploit immigrant laborers, children and
minority workers as cheap labor.
- 1960s; Lewis Harris (1966) poll, 42 % business will do
anything for a buck, honest or not.
- 1970s; Protest occurred on college campuses when
Defense industry tried to recruit, perceived business
profiting from the Vietnam War.
- 1980s; polls showed 55% executive dishonest. NYT &
CBS found 56% businesses fair & poor in terms of
contributing to people well-being.
PEOPLE
Family
Teachers
Close friends
Relatives
Peers
Shareholders ethical study revealed
42% dont expect high level of ethics
58% willing to sacrifice corporate for ethics.
70% would like to see disclosure about ethics in
the annual report.
Are we really as ethical as we think we are?
CULTURE
City/ town
Country to Country
National/ international heroes
Norms/ Myths
PHILOSOPHY
LAW
RELIGION
Issues
Key Areas for Ethical Communications
Ethics and Organizational responsibility
LEGAL ISSUES
written defamation
Slander oral defamation
Legal as well as ethical issue
Privacy
Proliferation
of computerized data
Violation of privacy, data collected by organization
passed to third party invasion of privacy
Plagiarism
ADVERTISING MESSAGES
Gaining customers through false advertising is
both unlawful and unethical
Dont confuse consumers
E.g.
White
Christmas
fat free, low-fat, healthy
100 % natural fruit juice
Companies
Formal
ways
Informal ways
FORMAL WAYS
Ben and Jerrys Ice Cream Company ensured
that the highest paid salary is no more than
seven times the lowest paid salary.
For top down approach the ethical standards are
expressed in three ways:
Public messages
Public messages:
Speeches by CEOs, press releases and annual
reports, high ops explanation of companys position.
Employee manuals and policy statements
Employee policy books and manuals containing rules
and regulations of organization.
Considered as a contract b/w employee and employer.
INFORMAL WAYS
If companys dont have formal strategic policy for
incorporating ethics, then ethics are
communicated informally through day to day
expectations.
Imported through individuals
Organizations own value system, besides creating
value system produce frequently symbols of
ethical value.
Behavior of managers
ANY QUESTIONS ?