Professional Documents
Culture Documents
RESOURCE MANAGEMENT
PRIYA TALWAR
SHALINI SINGH
MANISHA GAUTAM
TAJINDER KAUR
SOURABH HARJA
HUMAN RESOURCE
MANAGEMENT
HRs focus is on attraction, retention, and
motivation of employees
In many organizations, employees are key to
creation of sustainable competitive advantage
Q: For Wal-Mart, in what way does HR
contribute to creation of sustainable competitive
advantage?
HRS TOUGHEST
CHALLENGES FOR 2006
Ensuring compliance w/ federal and state
employment laws
Retaining talent in an improving economy
Managing performance
Developing leadership
Dealing w/ rising health care costs
dollars
Productivity
of workforce
Cost of vacant position
Cost of keeping bad manager
Dollar impact of hiring and keeping top
performers vs. average ones in mission-critical
jobs
Adopt
Not
fact-based decision-making
EFFECTIVE HR STRATEGY
FORMULATION AND
IMPLEMENTATION
Organizational
Organizational
Strategies
Strategies
Fit
Consistency
Consistency
Fit
Organizational
Organizational
Characteristics
Characteristics
Environment
Environment
Consistency
HR Strategies
Fit
Improved
Improved
Firm
Firm
Performance
Performance
Fit
Consistency
Organizational
Organizational
Capabilities
Capabilities
Common Organizational
Characteristics
Overall
cost
leadership
Sustained capital
investment and access
to capital
Intense supervision of
labor
Tight cost control
requiring frequent,
detailed control reports
Low-cost distribution
system
Structured organization
and responsibilities
Products designed for
ease in manufacture
HR Strategies
Efficient production
Explicit job descriptions
Detailed work planning
Emphasis on technical
qualifications and skills
Emphasis on job-specific
training
Emphasis on job-based
pay
Use of performance
appraisal as a control
device
Common Organizational
Characteristics
Differentiation
Strong marketing
abilities
Product engineering
Strong capability in
basic research
Corporate reputation for
quality or technological
leadership
Amenities to attract
highly skilled labor,
scientists, or creative
people.
HR Strategies
Emphasis on innovation
and flexibility
Broad job classes
Loose work planning
External recruitment
Team-based training
Emphasis on individualbased pay
Use of performance
appraisal as
development tool
Another aspect of culture which may create barrier is willingness to move for the job
Single mother Asset Manager involved in litigation moved nine times in eight years across
three states
Key for Wal-Mart is making processes fair without losing culture that makes it special
Under FLSA, mngrs may be entitled to overtime if more than 40% of their
time is not spent supervising or if jobs dont include decision making
Wal-Mart tries to hold labor costs to 8% of sales, cf. 9-10% on average at other
large-store retailers
Alleged that to stay within budget, Wal-Mart district mangers have encouraged
store managers to send hourly ees home before shift is over, then asst mangers (who
are required to work at least 48 hrs/wk) may stay on job for as much as 75 hrs/wk to
cover
Portion of store manager compensation is annual bonus pegged to store profit
IN AD BLITZ, WAL-MART
COUNTERS PUBLIC IMAGE AS
HARSH
EMPLOYER
Wal-Mart bought full-page ad space in January 2005 in
more than 100 newspapers nationwide
CURRENT DEVELOPMENTS IN
UNION ORGANIZING
CURRENT DEVELOPMENTS IN
UNION ORGANIZING
External Recruitment
CONCLUSION
Advancement opportunities
College recruiting
THANK
YOU