Professional Documents
Culture Documents
on
Problem Solving
Tools
7 Q C Tools
What is a Problem ?
Problem is an undesirable event or ..
Any Gap between what is expected and what is
obtained , can be called as a Problem, and any effort to
reduce this gap can be called as Problem Solving
Expected
(Gap ?) A Problem!
Obtained
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Why - Why
analysisSolving
- An Example
Library
of Problem
Tools
Purpose : It is the simple tool used by the team
/observer to find out the cause of the
problem/Accident/ Breakdown at the Workplace.
Many times, the root cause of the problem can be
identified by asking Why 5 times and the repetition of such
problems can be prevented by taking countermeasure
immediately.
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Why - Why
analysisSolving
- An Example
Library
of Problem
Tools
Water Dripping in Substation 1
WHY ?
Water accumulated at the roof
WHY ?
Outlet drain chocked
WHY ?
Atmospheric dust & dirt
WHY ?
Periodic cleaning of drain not done
Action
Proper scheduled procedure for roof cleaning is to be prepared
7 Q C Tools
Why - Why
analysisSolving
- Example-2
Library
of Problem
Tools
WHY WHY ANALYSIS ( ACCIDENT )
JANUARY2001
LOCATION :- WOOL COMBING ACCIDENT
OCCURRED TO SRI K.N.PAUL
PROBLEM : Right hand fingers got
seriously injured
WHY ?
While fitting feed roller spiked
rings, his RH fingers got pressed
with the F/Roller
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Why - Why
analysisSolving
- Example-2
Library
of Problem
Tools (Contd..)
WHY ?
The F/R shaft was lifted from the m/c & placed about 2 ft.high
from the floor by means of a chain-pulley block & a supporting
device. Suddenly the belt fastener got slipped off causing the
feed roller to fall down
WHY ?
Since the job was being done for the first time,proper
fastening device suitable for the spiked feed roller could not
be designed
ACTION
Development of suitable fastening device being contemplated
and to be adopted for a repetitive jobs
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What-IfofAnalysis
Library
Problem Solving Tools
Purpose : It is the simple Pro active tool
used by the team / observer, to identify
problems before hand and take appropriate
counter measures to prevent such problems .
7 Q C Tools
What-IfofAnalysis
An Example
Library
Problem- Solving
Tools
Area :
Team :
SL.
Equipment :Compressor
What If
1. There is no Water in
the Radiator of an
Automobile ? And it
is not noticed.
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Results
Countermeasures
Inspect the
The Engine heats
up and Piston may
Temperature of
get seized.
outlet water .
Provide the temp.
Indictor for the
driver
Pareto Diagram
1. What is Pareto diagram ?
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Pareto Diagram
2. When is it used and what results will be obtained?
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Pareto Diagram
Method
Pareto Diagram
(No. of Occurrences)
Usage
Used to identify and
prioritize a problem.
Used to review the effects of
an action taken.
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Result
Allows clarification of
important tasks.
Allows identification of
a starting point (which
task to start with).
Allows projection of
the effects of a measure
to be taken
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Pareto Diagram
Example
Assessment using Pareto
diagram (prioritization)
Confirmation of Effect
(Comparison)
To identify a course of
action to be emphasized
using a variety of data.
Details of A
Improved
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Usage
Effect
Machine
Material
Cause (4Ms)
Used when
clarifying a cause
and effect
relationship.[Used
during a phase to
analyze causes.]
Method
Result
(Controlled State)
Used to develop
countermeasures.
[Used during a phase to plan
countermeasures.]
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Result
Can obtain a clear
overall picture of causal
relation. (A change in
the cause triggers a
variation in the
result.) Can clarify
the cause and effect
relationship.
Can list up all causes
to identify important
causes.
Can determine the
direction of action
(countermeasure).
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Smudges on the
copied surface
Internal devices not
working smoothly
Malfunction of
the roller
Printing too
lightly
Running out
of stock
Too thin
Error in selecting a
scale of reduction
User
Dampened
Folded
Deterioration of
Error in
performance due
placement of
to high
paper (setting
temperatures
its face up)
Keyboard handling
error
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Quality of
Copying Paper
Error in
selecting
shading
Nicotinestained
Dirt on the
glass
surface
Dust
Surrounding
Environment
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Mechanism of
Copying Machine
Stratification
1. What is Stratification ?
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Stratification
2. When is it used and what results will be obtained?
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Stratification
Method
Grouping by day,
time, place,
worker, or
process
Number of Units
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Usage
Used to observe variations
among strata.
Used to identify the
relationship between cause
and effect.
Used to identify a purpose
and means to serve the
purpose
[Used during phases to monitor
the situation, analyze causes,
review effectiveness of an action,
perform standardization, and
implement a selected control
measure.]
Result
Allows observation
of variations among
strata.
By performing a
cause analysis using
the stratified data,
the following can be
accomplished.
1.Identification and control of a
problem
2.Division of data (obtained by
using each QC tool) into several
groups
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Stratification
Item
Method of Stratification
Hour, a.m., p.m., immediately after start of work,
Elapse of time
shift, daytime, nighttime, day, week, month
Worker, age, male, female, years of experience,
Variations among workers
shift, team, newly employed, experienced worker
Processing
method,
work
method,
working
Variations
among
work
conditions (temperature, pressure, and speed),
methods
temperature
Variations among
Measurement
tool,
person
performing
measurement/inspection
measurement, method of measurement, inspector,
methods
sampling, place of inspection
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Check Sheet
1. What is Check sheet ?
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Check Sheet
2. When is it used and what results will be obtained?
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Check Sheet
Method
Check Sheet
Day
Process
Process 1
Process 2
Process 3
Usage
Used to collect
data.
Ensures collection of
required data.
Used when
performing a
thorough
inspection.
Allows a thorough
inspection of all check
items.
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Result
Can understand
tendencies and
variations.
Can record required
data.
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Check Sheet
A check sheet used to identify defects
Date
Defect
Total
Vertical Scratch
Scratch
Dent
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Control Chart
2. When is it used and what results will be obtained?
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Control Chart
Method
Usage
Control Chart
Used to observe a
change caused by
elapse of time.
[Used during phases to
monitor the situation,
analyze causes, review
effectiveness of an
action, perform
standardization, and
implement a selected
control measure
Result
Can identify a change
caused by elapse of
time.
Can judge the
process if it is in its
normal state or there
are some anomalies
by examining the dots
plotted on the chart.
In the example x bar -R
control chart, X bar
represents the central value,
while R indicates the range.
Control Chart for Managerial Purposes: Extends the line indicating the control limit used for analytical purposes
to plot data obtained daily to keep a process in a good state.
Control Chart for Analytical Purposes: Examines a process if it is in a controlled state by collecting data for a certain
period of time. If the process is not controlled, a survey is performed to identify its cause and develop
countermeasures.
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Control Chart
Examples of Values
Represented by Dots
Values above the
control
limit
control
limit
represented
by
seven
seven
Consecutive dots
x-Control Chart
A decline
represented
representedby
by
seven
consecutive dots
Group Number
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Graph
1. What is Graph ?
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Graph
2. When is it used and what results will be obtained?
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Graph
Method
Usage
Changes in a time-sequential
order line graph
120
100
80
60
East
40
20
0
1st Qtr
2nd Qtr
4th Qtr
13%
3rd Qtr
4th Qtr
1st Qtr
13%
2nd Qtr
17%
Result
Can observe changes in
a time-sequential order,
ratios, and amounts.
A graph is the most
frequently used tool to
examine the various
matters such as those
listed on the left.
3rd Qtr
57%
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Graph
[Bar Graph of Sales]
million)
(million)
million)
Sales
Before
Taking
Actions
Chemicals
(430)
Oils
(200)
Electricity
(170)
(Total: 8
8 million)
After
Taking
Actions
Chemicals
(240)
Oils
(150)
(Total: 4.95
4.95million)
million)
Sales
Office
Iwate
A
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B
Tokyo
Osaka
C
D
Shizuoka
Electricity
(108)
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Histogram
1. What is Histogram ?
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Histogram
2. When is it used and what results will be obtained?
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Histogram
Method
Usage
Histogram
Standard
Range
Range of
Variations
X Axis (Values
Actually
Measured)
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Result
Can identify the
location of the mean
(central) value or
degree of variations.
Can find out the scope
of a defect by inserting
standard values.
Can identify the
condition of
distribution (e.g.,
whether there is an
isolated, extreme
value).
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Scatter Diagram
1. What is Scatter Diagram ?
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Scatter Diagram
2. When is it used and what results will be obtained?
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Scatter Diagram
Method
Usage
Scatter Diagram
Abrasion
Axis
x Axis
Number of
Rotations
Result
Can identify cause
and effect relation.
Can understand the
relationship
between two
results.
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Scatter Diagram
Abrasion (micron)
Axis
x Axis
Number of
Rotations
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Check
sheet
Stratifi
cation
Pareto
Diagra
m
Cause &
Effect
Diagram
Histogra
m
Scatter
Diagram
Identification of
problem
Defining the
problem
Record of facts
Detecting causes of
problem
Develop
Improvement
method
( Solution )
Implementation
Evaluation of result
Process control
( Standardization )
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Relation :Strong
Normal
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Control
Chart
Stratification
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Thank you
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