ACAAI Annual Convention,

Jaipur
25th October, 2013

Answerability Mechanisms for

Control
Business Session 2
Excellence in
Performance

Presented by :
PS
CEO- Corporate
GMR Airports

Nai

Accountability A short story

This is what can happen in Air Cargo Management where

multiple stakeholders are involved! Hence Accountability
assumes significance.

Assimilation of Accountability!

Accountability
Being held answerable for accomplishing a goal or
assignment.

The positive results of practicing a constructive approach to

accountability include
improved performance,
more intense engagement and involvement,
firm commitment for delivery
more creativity and innovation, and

Who all need to be

Answerable/Accountable ?

KEY
Carg
o
TSTAKEHOLDER
e rm i
nal
S

Forwarders / CHAs

Drug
Wildlife
Controller
Preservation
Plant Quarantine & Fumigation
Archaeological Survey of India

Answerability of Key Stakeholder Entities

Review, on a continuous basis, the general
andsectorialpolicy regime governing Air Cargo logistic
operations and ensure a conducive environment as in other
countries.
BCAS/CISF/Securi Ensure swift and seamless security screening of the
Countrys EXIM trade & commerce moving out and in to the
ty Agencies
gateway airports.

Ministry of Civil
Aviation - MoCA

Ministry of
Finance,
CBEC/Customs

Facilitate faster, paperless and round the clock processing of

EXIM cargo benchmarking the dwell time with countries like
Hong Kong, Singapore.

Other Regulatory Plant Quarantine & Fumigation, Drug Controller, Wildlife

Preservation, Archaeological Survey of India to lay down
Authorities

appropriate SOPs for swift clearance of EXIM cargo falling

under their purview.
Exporters/Import Prepare Cargo Ready for Carriage (RFC) in its true sense
ers & Freight
and engage appropriate transport for Export Cargo. File
Forwarders/CHA
advance BE for Import Cargo, clear it within the free period
and deliver it intact to the consignee.
Airport
Operators, Cargo Develop modern Cargo Terminal infrastructure and lay down
seamless operating procedures for safe, secure &
Terminal
appropriate storage and faster processing of Cargo.
Operators

Airlines

Be accountable for timely, safe & secure on-time

transportation of Cargo following IATA standards & statutory
5
regulations.

Accountability - Mechanisms for

Control
Agreements

Policies

Service
Level
Agreements
(SLAs)

System
Audits
(Internal &
External)

Standard
Operating
Procedures
(SOPs)

Quality
Audits
6

We @ GMR Follow Principle Of

Accountability/Answerability @ GMR

A
I
C
8

Where do we need to be ?

10