Professional Documents
Culture Documents
3-2
Copyright 2015 Pearson Education, Inc.
Learning Objectives
After studying this chapter, you should be
able to:
Contrast the three components of an
attitude.
Summarize the relationship between
attitudes and behavior.
Compare and contrast the major job
attitudes.
Define job satisfaction and show how we
can measure it.
Summarize Copyright
the main
causes of job
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LO 1
3-4
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LO 1
3-5
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Summarize
the
Relationship
LO 2
Between Attitudes and
Behavior
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Summarize
the
Relationship
LO 2
Between Attitudes and
Behavior
Moderating Variables:
Mitigating Variables
Attitude
predict
s
LO 3
Compare
and Contrast
the Major Job Attitudes
Job Satisfaction
A positive feeling about the job resulting
from an evaluation of its characteristics.
Job Involvement
Degree of psychological identification with
the job where perceived performance is
important to self-worth.
Psychological Empowerment
Belief in the degree of influence over
ones job, competence, job
meaningfulness, and autonomy.
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3-8
LO 3
Compare
and Contrast
the Major Job Attitudes
Organizational Commitment
Identifying with a particular organization
and its goals and wishing to maintain
membership in the organization.
Theoretical models propose that
employees who are committed will be
less likely to engage in work withdrawal
even if they are dissatisfied, because
they have a sense of organizational
loyalty.
Copyright 2015 Pearson Education, Inc.
3-9
LO 3
Compare
and Contrast
the Major Job Attitudes
LO 3
Compare
and Contrast
the Major Job Attitudes
Employee Engagement
The degree of involvement with,
satisfaction with, and enthusiasm for
the job.
Engaged employees are passionate
about their work and company.
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LO 3
Compare
and Contrast
the Major Job Attitudes
3-12
Define
Job
Satisfaction
LO 4
and Show How It Can Be
Measured
3-13
Copyright 2015 Pearson Education, Inc.
Define
Job
Satisfaction
LO 4
and Show How It Can Be
Measured
Job Satisfaction
A positive feeling about a job resulting
from an evaluation of its characteristics.
Two approaches for measuring job
satisfaction are popular
The single global rating.
The summation of job facets.
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Copyright 2015 Pearson Education, Inc.
Define
Job
Satisfaction
LO 4
and Show How It Can Be
Measured
3-15
Define
Job
Satisfaction
LO 4
and Show How It Can Be
Measured
3-16
Copyright 2015 Pearson Education, Inc.
Define
Job
Satisfaction
LO 4
and Show How It Can Be
Measured
3-17
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LO 5
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LO 5
3-19
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LO 6
Identify
Four Employee
Responses to Dissatisfaction
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LO 6
Identify
Four Employee
Responses to Dissatisfaction
More specific outcomes of job satisfaction include:
Job Satisfaction and Job Performance
Happy workers are more likely to be productive
workers.
Job Satisfaction and OCB
People who are more satisfied with their jobs are more
likely to engage in OCB.
Job Satisfaction and Customer Satisfaction
Satisfied employees increase customer satisfaction
and loyalty.
Job Satisfaction and Absenteeism
There is a consistent negative relationship between
satisfaction and absenteeism, but it is moderate to
weak.
Copyright 2015 Pearson Education, Inc.
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LO 6
Identify
Four Employee
Responses to Dissatisfaction
Job Satisfaction and Turnover
A pattern of lowered job satisfaction is a predictor
of possible intent to leave.
Job Satisfaction and Workplace Deviance
If employees dont like their work environment,
theyll respond somehow.
Managers Often Dont Get It
Many managers are unconcerned about employee
job satisfaction.
Others overestimate how satisfied employees are
with their jobs, so they dont think theres a
problem when there is one.
Copyright 2015 Pearson Education, Inc.
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Copyright 2015 Pearson Education, Inc.