Course name: An Analysis of

Human and organizational

behavior

Reference book:
Organization behavior
Stephen P. Robbins & Timothy A.
Judge
13th/latest edition
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall

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Chapter-3
Attitude

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Attitude
Attitudes are evaluative statements
either favorable or unfavorable about
objects, people, or events. They reflect
how we feel about something. When an
employee says I like my job, he is
expressing his attitude about his work.

Copyright 2010 Pearson Education, Inc. Publishing as Prentice

Hall

1-3

Main components of Attitude

Cognitive Component: The opinion of belief
segment of an attitude. Example: My
colleagues are behaving unfair to me.
(Evaluation)
Affective Component: The emotional or
feeling segment of an attitude. Example: I have
an aversion to the environment of my job.
(Feeling)
Behavioral Component: An intention to
behave in a certain way toward someone or
something. Example: I want to leave this job
and looking for another. (Action)

Copyright 2010 Pearson Education, Inc. Publishing as Prentice

Hall

1-4

Major attitudes
Job Satisfaction: The term job satisfaction
describes a positive feeling about a job,
resulting
from
an
evaluation
of
its
characteristics. A person with a high level of job
satisfaction holds positive feelings about his or
her job, while dissatisfied person holds negative
feelings. When people speak of employees
attitudes, they usually mean job satisfaction.

Copyright 2010 Pearson Education, Inc. Publishing as Prentice

Hall

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Major attitudes

Job Involvement: Related to job satisfaction is job

involvement. Job involvement measures the degree to
which people identify psychologically with their job and
consider their perceived performance level important to
self-worth. High level of both job involvement and
psychological empowerment are positively related to
organizational citizenship and job performance. In
addition, high job involvement has been found to relate
to a reduced number of absences and lower resignation
rates, also increasing job satisfaction.

Copyright 2010 Pearson Education, Inc. Publishing as Prentice

Hall

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Major attitudes

Organizational Commitment:
Organizational commitment is the
degree to which an employee
identifies
with
a
particular
organization and its goals and
wishes to maintain membership in
the organization. There are three
separate
dimensions
to
organizational commitment.
Copyright 2010 Pearson Education, Inc. Publishing as Prentice
Hall

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Major attitudes

Organizational Commitment:
Affective commitment: An emotional
attachment to an organization and a
belief in its value.
Continuance
commitment:
The
perceived economic value of remaining
with an organization compared with
leaving it.
Normative commitment: An obligation
to remain with an organization for
moral or ethical reasons.
Copyright 2010 Pearson Education, Inc. Publishing as Prentice
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Hall

Major attitudes
Perceived Organizational Support:
POS is the degree to which employees
believe an organization values their
condition and cares about their wellbeing. For example, an employee believes
his organization would accommodate him
if he had a childcare problem or would
forgive an honest mistake on his part.
Employee Engagement: An individuals
involvement with, satisfaction with, and
enthusiasm for the work he or she does.
Copyright 2010 Pearson Education, Inc. Publishing as Prentice
Hall

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Impact of satisfied/dissatisfied
employees
Active
Exit
Behavior directed toward
leaving the organization

Voice
Active and constructive attempts
to improve conditions

Destructive

Constructive

Loyalty

Neglect
Allowing conditions to worsen

Passively waiting
for conditions to improve

Passive
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Hall

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