Professional Documents
Culture Documents
VERBAL
COMMUNICATION
ACTIONS
Behaviors
Vocal qualities that accompany your verbal
messages
Dress
Your posture
Use of time
The way you distance yourself from others
Your touch
The environment you create in your home and
office
The car you drive.
Nonverbal communication
The words are the same, but the way in
which
the words are spoken often determines how
the receiver will interpret the message.
NONVERBAL
COMMUNICATION
Definition
Message components other than
words that generate meaning
60-70 percent of meaning may be
nonverbal
PRIMARY CATEGORIES
Body
movement
Paralanguage
Personal
Presentation
Proxemics
Body movement
Posture
The way you position
and move your body.
It shows your :
I.
Degree of interest
II.
Attentiveness
III. Involvement.
Gestures.
It is the movement of the Hands,
Fingers, Arms
Types of Gestures
1.Emblems
2.Illustrators
3.Affect displays
4.Regulators
5.Adaptors
Facial expressions
It is the arrangement of facial muscles to
communicate message.
They include:
Mouth,
Cheeks,
Eyes,
Eyebrows
Forehead,
Nose.
Personal Presentation
Height
Weight
Built
Hairstyle
Clothing
Hygiene
Grooming
Proxemics
PURPOSE
ItIt will
will help
help us
us focus
focus our
our creative
creative efforts
efforts to
to
invite
invite
enlarge
enlarge
and
and increase
increase
our
our relationships
relationships with
with other
other people
people while
while
using
using nonverbal
nonverbal communication.
communication.
Touch
Touch others
others
ItIt is
is the
the most
most intimate,
intimate, expressive,
expressive, and
and
encouraging
encouraging nonverbal
nonverbal behavior
behavior
ItIt deepens,
deepens, strengthens,
strengthens, and
and heals
heals
relationships
relationships
But
But always
always be
be aware
aware of
of and
and sensitive
sensitive to
to
cultural
cultural and
and individual
individual differences
differences and
and
preferences
preferences when
when you
you consider
consider using
using touch
touch to
to
communicate
communicate with
with others.
others.
Continue..
Continue..
ItIt expresses
expresses care,
care, concern,
concern,
encouragement,
encouragement, and
and reassurance
reassurance in
in ways
ways
that
that words
words cannot.
cannot.
Example
Example
AA gentle
gentle hand
hand on
on aa shoulder,
shoulder, aa pat
pat on
on the
the
back,
back, and
and aa hug
hug of
of greeting
greeting or
or
reassurance
reassurance can
can create
create more
more intimate
intimate
and
and expressive
expressive communication
communication in
in your
your
life.
life.
Open
Open to
to others
others
You
You can
can be
be the
the person
person who
who is
is open
open to
to others,
others,
embrace
embrace others
others and
and invite
invite others.
others.
How
How ????????
????????
With
With your
your body,
body, posture,
posture, eye
eye contact,
contact, arms,
arms,
and
and voice
voice you
you can
can create
create an
an openness,
openness, aa
welcoming,
welcoming, and
and aa caring
caring attitude
attitude toward
toward others.
others.
Be
Be creative
creative when
when you
you create
create your
your welcome
welcome
mat!
mat! Let
Let your
your own
own unique
unique qualities
qualities
and
and personality
personality shine
shine through
through as
as you
you express
express
your
your hospitality.
hospitality.
Uplift
Uplift others
others
Without
Without saying
saying aa word,
word, you
you can
can be
be
uplifting
uplifting to
to others.
others.
You
You can
can create
create an
an uplifting
uplifting experience
experience for
for
others
others by
by looking
looking for
for little
little things
things to
to do
do for
for
people,
people, such
such as
as paying
paying the
the toll
toll for
for the
the car
car
behind
behind you,
you, giving
giving gift
gift certificates
certificates
anonymously
anonymously to
to aa needy
needy family,
family, or
or
buying
buying aa box
box of
of doughnuts
doughnuts for
for the
the office
office
next
next door
door to
to yours.
yours.
Can
Can you
you imagine
imagine receiving
receiving one
one of
of these
these
nonverbal
nonverbal acts
acts of
of kindness?
kindness? What
What an
an
uplifting
uplifting experience!
experience! ItIt would
would change
change
your
your entire
entire day.
day. You
You can
can create
create this
this
uplifting
uplifting experience
experience
Connect
Connect with
with others
others
One
One of
of the
the problems
problems that
that plagues
plagues our
our
culture
culture is
is loneliness.
loneliness.
Often, we dont feel connected to family,
Often, we dont feel connected to family,
friends,
friends, acquaintances,
acquaintances, and
and the
the world
world in
in
general.
general. The
The primary
primary purpose
purpose of
of
communication
communication is
is connection
connection with
with others.
others.
Help
Help others
others
But
But
do not give advice, wisdom, or even kind
do not give advice, wisdom, or even kind
words.
words.
Talk is cheap. Lend a helping hand and be
Talk is cheap. Lend a helping hand and be
aa blessing
blessing to
to others.
others. Look
Look for
for ways
ways to
to
help
help others,
others, to
to meet
meet the
the needs
needs of
of others.
others.
Your decision to help others will create in
Your decision to help others will create in
you
you aa more
more loving
loving heart.
heart.
It doesnt require words or speeches to
It doesnt require words or speeches to
help
help those
those in
in need.
need.
Every moment of your life presents you with the opportunity to support and connect
with others with your body and your behaviors.