Professional Documents
Culture Documents
Interpersonal Communication
Chapter Objectives
To learn to be an effective
communicator in interpersonal
communication
To understand various
interpersonal communication
situations such as interviewing,
telephoning and dictating
Dyadic communication
So far the discussion was on more
formal aspects of business
communication
The objective of this session is to
talk about more informal
interaction between people.
Dyadic communication
It is called interpersonal
communication.
Interpersonal communication is
primarily face-to-face
communication between two or
more people with the opportunity
for immediate feedback.
Dyadic communication
Interpersonal communication done
on 1:1 basis is called dyadic
communication.
Dyad is defined as two persons
seeking to exchange information.
It is pertinent to learn more about
self-perception and dyadic
communication relationship.
Dyadic communication
Self-Perceptions
Self-perception
is the image we
construct, objectively or subjectively,
about ourselves as to who we are.
We also build our own perception
about others based on certain visible
observable characteristics.
It is virtually impossible to arrive at
conclusions based solely on visible,
nonverbal characteristics.
Dyadic communication
Self-Perceptions
We
Dyadic communication
Self-Perception Cycle
Self-perception
Oral responses
Self-behavior
Nonverbal
responses
Perception
By others
Dyadic communication
Self-Perceptions
Misjudging
Dyadic communication
Dyadic Communication
Relationships
Face-to-face
communication is the
most frequent dyadic communication
occurring in the business context.
It can be classified in two ways:
By
Dyadic communication
Dyadic Communication
Relationships
By
Functional Relationships
Dyadic
Dyadic communication
Dyadic Communication
Relationships
Following
Dyadic communication
Dyadic Communication
Relationships
By
Type of Relationships
It
Dyadic communication
Interpersonal Relationship Continuum
INTIMATE
Family
Friends
Acquaintances
NONINTIMATE
Figure 16.4: Interpersonal relationships continuum
Dyadic communication
Dyadic Communication
Relationships
By
Type of Relationships
The
Dyadic communication
Dyadic Communication
Relationships
By
Type of Relationships
Therefore,
Interviews
interviewing
An interview is the most
important and intense dyadic
communication.
Every interpersonal
communication is purposeful, so
as an interview.
interviewing
Purposes of an Interview
To
To
To
To
To
inform on job
solve problem
counsel an employee
evaluate an employee performance
gather information
Essential Features of an
Interview
1.
2.
3.
4.
5.
Purpose
Preparation
Arrangement
Two parties
Openness
Structure of an interview
1.
2.
3.
Closing-
exchanging
feeling
of
Preparation
Self
Success factors
Thorough
preparation
Dressing sense and Appearance
Body Language
Answer questions confidently
Be prepared to ask the interviewer a few questions towards the end of the
interview
Types of interviews
Formal
Interviews
Informal Interviews
Information Gathering Interview
Performance Appraisal Interview
Placement Interview
Counseling interview
Stress Interview
Panel Interview
Exit interview
Interviewee
Interviewees
Responsibilities
interviewing
Interviewees Responsibilities
Preparation
Understand
Know
Collect
Rehearse
possible questions
Speak with the insiders alumni or
somebody known in the company.
interviewing
Interviewees Responsibilities
Procedures
Give
interviewing
Interviewees Responsibilities
Follow-up
If
Computer Interviews
Non-verbal aspects
Interviewers
Responsibilities
Interviewers Responsibilities
Read
& voice
mail
Mobile
/ cellular
phones
Facsimile
machines
Desktop
Laptop
Personal
Software
Internet
Video
conferencing
Web
conferencing
Instant
messaging
Email
Digital
All rights reserved
Assistants
Groupware
Time availability
Expenditure involved
telephoning
to consider in international
telephoning
Preparation prior to phone call
Guidelines for receiving a Message
telephoning
telephoning
identify yourself
Know your specific purpose. Seek an
objective answer to the question: Why do
you want to call?
Know the person you are calling.
Give thought to your opening statement.
Take notes. Have before you pertinent
papers related to topic you are
conversing.
telephoning
Be patient.
Factors to be considered
Cost
Time
Strategies to be adopted
Voice articulation
Advantages of telephoning
Accessibility
Saves time
Immediate feedback
Effectiveness
disadvantages of
telephoning
Sender-oriented Strategies
1.Planning:
2. Delivering:
o
o
o
o
Receiver-oriented Strategies
Etiquettes of telephonic
conversation
Similarities
Dissimilarities