8D Problem

Solving

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TOTAL QUALITY MANAGEMENT

8D Problem Solving

Power Solutions
ABSL
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What is 8D?

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Ford Motor Company started a

problem solving process known as

8D
which takes

8 Disciplines
and uses them to tackle engineering
problems
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8 Disciplines

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A typical

form is
used for
the 8D
approach
to problem
solving

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8D Problem Solving

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By taking this approach we can

continuously improve quality by

eliminating the causes of problems
and prevent their reoccurrence.

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What are the 8

Disciplines?

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1. Define the problem.

2. Build a team.
3. Containment action.
4. Determine the root cause.
5. Verify the root cause.
6. Corrective Action.
7. Prevention.
8. Congratulate the team.
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D1. Define the

Problem

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Do we know EXACTLY what the

problem is?
Have we seen the problem

before?
What evidence of the problem is

available?
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D2. Build a
Team
Once a problem has been

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bought to our attention, a

team must be formed to
tackle the problem.

Ideally, this will be a

team of people with a

variety of skills and
knowledge related to the
problem.
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D3. Containment
Action

What action can be taken

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immediately?
Do we have stocks that need
sorting?
Are we still manufacturing parts
with the problem?
Will the actions that we take cause
other problems?
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D4. Determine the Root

Cause

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Has the cause of the problem

been identified?
Is there more than one cause?
Did we refer to the F.M.E.A.?

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D5. Verify the Root

Cause

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Are we sure that the root cause

has been properly identified?

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D6. Corrective
Action

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Has everyone been notified of the

actions taken?

Have we reviewed and updated

the relevant F.M.E.A.?

Have any temporary short term

fixes been removed?

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D7.
Prevention

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Have we taken all actions to

prevent reoccurrences?
Have we considered other similar

products or processes?

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D8. Congratulate the

Team

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Have we identified each individual

team members contribution to

solving the problem?
Have we acknowledged and

appreciated the efforts involved?

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8D

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We have now seen the 8D problem

solving method.

You may be called upon to help

solve a problem.

Understanding the 8D approach will

help in tackling future problems.

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