Professional Documents
Culture Documents
1
Introduction
SKILLS CATEGORIES
● Technical
● Human Relations
● Conceptual
● Decision-making skills
3
FEDCOR
SKILLS CATEGORIES
TECHNICAL SKILLS
Example:
You Stop to chat with one of your staff
members at the water cooler and ask how the sore
leg is coming along
5
FEDCOR
SKILLS CATEGORIES
CONCEPTUAL SKILLS
Example:
You explain to your staff how new procedure
for processing shipping requests is going to help
both your own departmental and the shipping
department meet organizational goals
6
FEDCOR
SKILLS CATEGORIES
DECISION-MAKING SKILLS
Example:
You finalize the holiday sked for your
staff
7
FEDCOR
Engineering Manager
8
Today's Factors Affecting Engineering Managers
● Global Competition
● Quality, Customer Service, and Cost Challenges
● Rapid Expansion of Advanced Technologies
● Continued Growth of the Service Sector
● Scarcity of Operations Resources
● Social-Responsibility Issues
9
Manufacturing Operations
How to Improve Productivity (per Steiner)
Improve
Processes
10
Establishing Priorities:
The Pareto Phenomenon
activities.
11
Happy Heartz Day…..
12
Thank you…..
13