17-1

Project Management

Project Quality Management

17-2

Project Management

Project Quality Management-Planning

Inputs
Quality
Policy
Scope
statement
Other
process
outputs

Tools and
Techniques
Benchmarking
Quality
standards (eg.
ISO 9000 series)

Outputs
Quality
Management
Plan
Check lists

17-3

Project Management

Quality Planning-Inputs

Quality Policy
This is the overall intention and direction of an
organization with regard to quality as expressed by top
management.
Other process outputs
Processes in other knowledge areas may produce
outputs that should be considered as part of quality
planning.

17-4

Project Management

Quality Planning-Tools and Techniques

Benchmarking
This involves comparing actual or planned project
practices to those of other projects to generate ideas for
improvement and to provide standards by which to
measure performance.
Quality Standards
These are application area specific standards or
regulations that may affect the project.
ISO 9000 series standards give useful information on
Quality Planning.

17-5

Project Management

Quality Planning-Outputs

Quality Management Plan

This

should describe how the project management

team will implement the Quality Policy. In ISO
9000 terminology it should describe the project
quality system encompassing procedures, processes
and resources needed to implement quality
management.

Checklists
A checklist

is a structured tool used to verify that a

set of required steps has been performed.

17-6

Project Management

Project Quality Management-Executing

(Assurance)

Inputs
Quality
Management
Plan
Checklists

Tools and
Techniques
Quality
audits

Outputs
Quality
improvement

17-7

Quality Assurance-Tools and

Techniques

Project Management

Quality audits

This is a structured review of quality

management activities.

17-8

Project Management

Quality Assurance-Outputs

Quality improvement

This includes taking action to increase the

effectiveness and efficiency of the project to
provide added benefits to the project stakeholders.

17-9

Project Management

Project Quality Management-Controlling

Inputs
Work results
Quality
management
plan
Operational
definitions
Checklists

Tools and
Techniques
Inspection
Statistical
sampling

Outputs
Quality
improvement
Acceptance
decisions
Rework
Completed
checklists

17-10 Project Management

Quality Control-Inputs
Work results

These are the outcomes of the activities

performed to accomplish the project.

17-11 Project Management

Quality Control-Tools and Techniques

Inspection

This includes activities such as measuring,

examining and testing undertaken to determine
whether the results conform to requirements.

Statistical sampling

This involves choosing part of a population of

interest for inspection.

17-12 Project Management

Quality Control-Outputs

Acceptance decisions

Rework

The items inspected will either be accepted or

rejected.
The rejected items may require action to rectify the
defect.

Checklists

When checklists are used, the completed checklists

should become part of the project records.