TOTAL QUALITY

MANAGEMENT

 Toyota Motors is the tenth most important

company in the world according toFortune Global
500.
One of the only companies on the list to directly
address TQM.
Toyota Motors Co., Ltd. has received,
The Demings Application Prizein 1965 and
The JapanQuality Control Award in 1970.
For Toyota, TQM is based on the concept of:
1. Customer first.
2. Kaizenmeaning continuous improvement and
3. Total participation which means the
involvement and input of all employees.

Toyotas Core Principles:

Customer First

 Over its 75-year history, Toyota has strived to listen

tothe Voice of the customer.
In 2005, Toyota established - Customer Quality
Engineering Division
Global problem registration system.
Established theCustomer First(CF) Committee: CF
principle in entire company.
TheCF principle- Foundation of Toyotas history
ofCustomer Relations Activities.
Heavy Focus on the Voice of the customer
Voice of Customer enhances customer satisfaction
and the quality.
E.g. :- Customer Service Telephone line was made tollfree in 1990.
They have Customer Month in which the company
holds even more customer satisfaction events,
seminars and reviews

Toyotas Core Principles:

Kaizen

Kaizen - continuous improvement.

Aim- Toimproveand obtainzero defects.
Techniquesfor continuous improvement:
1. Eliminating waste of time.
2. Eliminating fear of workers to report problems to
their supervisors
3. Elimination of mistakes from the root of the cause.
4. Creating a relationship of satisfaction between
customers with their providers;.
5. Creating long-term solutions through intellectual
and mathematical rationalization rather than
quick, short-term solutions.

Toyotas Steps to induce

TQM
Toyota launched theCreative Idea
Suggestion Systemin 1951 to support
and encourage employees in making
effective contributions to the companys
development.
Toyota introduced Statistical Quality
Control (SQC) in 1949.
Toyota has continued to make
advancements in TQM through employee
training in QC, target-setting and even
TQM employee networks.

Implementation of TQM
Toyota Motors has a world-wide reputation for
efficient
and
lean
manufacturing,
called
TPS(Toyota Production System).
TPS is based onfive principles:
1. Always be faithful to your duties, thereby
contributing to the Company and to the overall good.
2. Always be studious and creative, striving to stay
ahead of the times.
3. Always be practical and avoid frivolousness.
4. Always strive to build a homelike atmosphere at
work that is warm and friendly.
5. Always have respect for spiritual matters, and
remember to be grateful at all times.

Chart of Toyotas TPS

Pull system or Kanban

The 5S system at Toyota

The 5S System at Toyota

5Sis one of Toyota Production Systems (TPS) many renowned
philosophies, which aims to keep things in order,make problems more
visible and in turn, quicker to solve.
Sort: Sort through all items at a workstation and separate what is
needed on a daily basis

Straighten or Set in order: This step involves painting marks

around each tool or piece of equipment. every time a tool is taken from
its place, it is indicated that it is missing.

Shine: Once everything has been set in order, workers take on

a thorough cleaning process which they will practice daily.

Standardize.:After setting things in order and cleaning, its time

to reflect on the three previous steps and now implement them
effectively.

Sustain: The aim is to turn each of the four previous steps into
ahabit.

CONCLUSION
The Toyota production system is a practical and
effective as it popped out from the real life
experience of the organization.
This system is enriched with practical effects,
actual practices and implications over the analysis.
This system has a vital role in developing the
quality of operations of the companies all around
the world.
Even to this date hundreds of western companies
are using the Toyota quality management methods
which are a clear indication of Toyotas success.