Professional Documents
Culture Documents
HUAWEI Confidential
Contents
Problem Handling
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Features
HedEx Lite has the following features:
Occupies disk space of only 5 MB and small memory space.
Does not need to be installed (if the software package is compressed, decompress it).
Huawei custom hdx format documentation package and local multi-format document
management,allowing users to browse documents of different products and different versions
in a centralized manner.
Provides powerful search functions, allowing users to quickly find desired information.
Supports automatic library upgrade, allowing users to obtain the latest Huawei product
documentation in a timely manner.
Supports automatic software upgrade, allowing users to obtain the latest version of HedEx Lite
in a timely manner.
Support online and Huawei Technologies support site document is an extension of Huawei
Technical Support Website
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Modification Description
Management
for local
documentation
Node saving
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Glossary
HedEx Lite
A tool used to browse, search, and upgrade Huawei product documentation. HedEx is pronounced as
[`hediks] and is the acronym of Huawei Electronic Documentation Explorer. HedEx Lite is the singleuser edition of HedEx and uses small disk space and memory space.
Product documentation
Documents delivered to customers along with Huawei products. Product documentation includes
solution description, system description, product description, installation manuals, and reference
manuals. Product documentation provides guidance for understanding, operating, and maintaining
Huawei products.
hdx file
The specific format of Huawei electronic documents. The file name extension is .hdx. An .hdx file can
be opened only in HedEx Lite.
library
An .hdx file.
basic library
An independent library that can be directly uploaded to HedEx Lite.
extend library
A library used as a supplement to a basic library.
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Contents
Problem Handling
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You can obtain the documentation CD-ROM from the accessories shipped
with a device. HedEx Lite and libraries are available in the CD-ROM.
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Operating Environment
Software
Operating System
Microsoft Windows
2000
Browser
Microsoft Windows
2003
Microsoft Windows
XP Professional
Microsoft Windows
Microsoft Internet
Explorer
6.0/7.0/8.0/9.0
Mozilla Firefox
3.5/4.0/5.0/6.0
Google Chrome
3.0/4.0/5.0/6.0/7.0/8
.0/9.0/10.0/11.0/12.
0
Other
Requirements
Hardware
Memory: 512
MB or above
CPU: 1.8 GHz
or above
Free disk space:
2 GB or above
Microsoft Windows 7
If the CPU of 3.0 GHz and memory of 1.5 GB are configured, HedEx Lite can support
libraries with the maximum size of 10 GB.
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If you have saved HedEx Lite on your computer, go to its save path and double-click the
HedExLite. exe file.
If you are running the documentation CD-ROM, perform any of the following operations:
In the window as shown in the following figure, click Run to start HedEx Lite. Copy libraries from
the CD-ROM to the same local path as HedEx Lite or copy both libraries and HedEx Lite to your
computer. Copy HedEx Lite to your computer, go to its save path, and then double-click the
HedExLite. exe file.
Copy libraries
from the CD-ROM
to the same local
path as HedEx
Lite.
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If HedEx Lite does not contain the library that you require, you can access
http://support.huawei.com to obtain the library and then upload it to HedEx Lite.
If you have obtained HedEx Lite and libraries, double-click a library. Then HedEx Lite starts
automatically for you to view the library. This library, however, is not uploaded to HedEx Lite.
Therefore, this library is not displayed on the Home page after you restart HedEx Lite.
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Change the
default save path
to documentation
libraries.
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Web UI Homepage
1. After HedEx Lite starts, its homepage is displayed.
2. Libraries with
the yellow icon
are newly
uploaded.
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Contents
Problem Handling
Tip: Play slides in view show mode so that you can click the links in the slides.
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Advanced Search
Set search
criteria.
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Keyword combination
Search mode
Search
Expression
Exact search
"A B"
Search syntax
Boolean logic
search
A AND B;
A OR B
Search filtering
Wildcard search
A*; A?
Fuzzy search
A~
As shown in the following figure, search results are sorted by three categories and
then further classified based on scenarios.
Note: In practice, the search categories for a library is associated with the search
design of the library.
Categories
Scenarios
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Note:
1. The follow requirements must be met:
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If a Huawei product is upgraded, a Huawei engineer fills in a software application form for pushing the latest
libraries to a specific customer who uses HedEx Lite. Then HedEx Lite prompts the customer for library upgrade,
helping obtain the latest libraries in time.
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If you have saved HedEx Lite and libraries on your computer, HedEx Lite
automatically checks for library upgrade:
On the Upgrade Library tab page, click
Upgrade libraries to check whether
library upgrade is needed.
Assume that the libraries of Quidway S9300 V100R002C00_05 exist in HedEx Lite. If new versions
of libraries are released on http://support.huawei.com, the list of upgrade tasks is displayed below
after you click Upgrade libraries.
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Enter a correct product name. When you enter the first letter
of a product name, HedEx Lite automatically displays all
related product names for your reference.
Note: Huawei engineers and customers have different rights, so the libraries that they can browse in HedEx
Lite are also different. Generally, the libraries that you obtain after clicking Online query in HedEx Lite are the
same as those that you obtain from http://support.huawei.com.
The Obtaining the HedEx Lite Software and
Libraries page is displayed.
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Rollback succeeded.
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Creating Remarks
When viewing a library, you can create a remark as you please.
The icon is
displayed if
there are
remarks.
Click the icon
to locate the
row where a
remark is
created.
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Managing Remarks
1. Query remarks
by author, title,
date, or content.
4. Modify or delete a
remark.
Tip: The import and export functions are used for data backup, data migration, and batch feedback.
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Providing Feedback
You can provide feedback if you have any
doubts, suggestions, or requirements.
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Managing Documentation
Creating Favorites
When viewing a library, you can create a favorite for the page that you frequently view.
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NEW
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Choose
whether to
display a
library on the
Home page.
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NEW
Page Saving
NEW
You can use the page saving function provided by Internet Explorer to save one or more nodes.
2
1
Click:Save
Page
3
Select a
node.
Select a save
path.
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Alternatively, you can check for a later version of HedEx Lite by using the HedEx
Lite icon on the taskbar.
Note:
To upgrade HedEx Lite, you must have an equipment customer account or a Huawei
engineer account at http://support.huawei.com.
During HedEx Lite upgrade, all data (including libraries, remarks, and favorites) of the earlier
HedEx Lite moves to HedEx Lite of the latest version.
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Contents
Problem Handling
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Problem Handling
(1) When customers encounter any problem in the use of HedEx Lite, the customers can
contact Huawei front-line engineers for technical support or call the Huawei Customer
Service Hotline or package the log folder under the HedEx Lite path and send it to
support@huawei.com .
(2) When customers or Huawei front-line engineers encounter any problem in the use of
HedEx Lite, they can submit the problems in the iCare based on the product.
(3) When the second-line cannot solve a HedEx Lite problem, the problem is submitted
to the third-line, that is, the HedEx Lite coordinator of the corresponding product line for
solution, or you can also contact the coordinator of the Information Tools Department
directly for help.
Note:
HedEx Lite is an attribute of documentation, pay attention to the following points when
submitting problems in the iCare:
Select Document in Root Cause, and enter HedEx Lite information in Work Note.
When the HedEx Lite applies to multiple products, select the product that the submitter
is responsible for.
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Thank you
www.huawei.com
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