Professional Documents
Culture Documents
Quality Circles
Are a method of continuous quality
improvement in an organisation by direct
involvement of employees in quality
They operate on the basic principle that
employee participation in decision making and
problem solving improves the quality of work
They are:
Characteristics of Quality
Circles
Volunteers
Set Rules and Priorities
Decision made by consensus
Organized approach to problem
solving
Members of a circle need to receive
training
Support of senior management
required
Members need to be empowered
History
Started in 1962 in Japan
Kaoru Ishikawa is the creator of Quality
Circles
Movement in Japan is coordinated by
Japanese Union of Scientists and Engineers
(JUSE)
In India Quality Circles is promoted by
QCFI (Quality Circle Forum of India)
Quality Assurance
Covers all activities from design,
development, production, installation,
servicing and documentation
Includes regulation of quality for:
Raw Material
Assemblies
Product
Components & other services related to
production
Brain storming
Pareto diagrams
Cause and effect analysis
Data collection
Data analysis
Problem selection
Problem analysis
Generate alternative solutions
Select the most appropriate solution
Problem identification
Prepare plan of action
Present solution to management for
approval
Implementation of solution
PDCA wheel
Pareto charts
Benefits of QCs
Increased productivity
Improved quality of work life
Boost employee morale
Enhances creativity
Improved teamwork
Employee involvement
Inadequate training
Not entirely voluntary
Lack of Top Management interest
Unsure of Purpose
Decision making does not
necessarily take place