Professional Documents
Culture Documents
Personality,
Intelligence,
Attitudes, and
Emotions
Michael A. Hitt
C. Chet Miller
Adrienne Colella
Slides by Ralph R. Braithwaite
5-1
5-2
Personality, Intelligence,
Attitudes and Emotions
Herb Kelleher
5-3
Knowledge Objectives
1. Define personality and explain the basic nature of
2.
3.
4.
5.
6.
personality traits.
Describe the Big Five personality traits, with
particular emphasis on the relationship with job
performance, success on teams, and job satisfaction.
Discuss specific cognitive and motivational concepts
of personality, including locus of control and
achievement motivation.
Define intelligence and describe its role in the
workplace.
Define an attitude and describe how attitudes are
formed and how they can be changed.
Discuss the role of emotions in organizational
behavior.
5-4
Fundamentals of Personality
A stable set of characteristics representing
internal properties of an individual, which are
reflected in behavioral tendencies across a
variety of situations. Three basic beliefs:
Relatively enduring
Albert Al Dunlap
Major determinants of ones behavior
Nicknamed
Chainsaw
Al
wide variety
of
Influence ones behavior across
situations
Not all in agreement. Some believe personalities can
experience changes and we may behave differently
from situation to situation.
5-5
Determinants of Personality
Development
Heredity
Identical twins
Newborns
Genetic effects
Environment
Social exposures
Physiological forces
Socioeconomic factors
5-6
Conscientiousness
Personality
Openness to
Experience
Agreeableness
Emotional Stability
Adapted from Exhibit 5-1: The Big Five Personality Traits
5-7
ES
Delegating to others
Developing others
(+)
++
(+)
Motivating others
++
(+)
Associate Competencies
ES
Decision-Making Skills
++
Self-Development
++
(-)
Self-Management
(-)
Teamwork
++
Adapted from Exhibit 5-2: The Big Five and High Involvement Management
5-8
5-9
Motivational Properties
Stable differences
Energize and maintain overt behaviors
5-10
Self-Monitoring
Cognitive and
Motivational
Concepts
Achievement
Motivation
Approval
Motivation
5-11
Cognitive Concepts
Locus of Control
Authoritarianism
Self-Monitoring
5-12
Motivational Concepts
Achievement
Motivation
Approval
Motivation
5-13
Cautionary and
Concluding Remarks
5-14
I Have Ketchup in My
Veins
Do you know someone like Patricia Harris?
What has helped to make her successful at
McDonalds?
Patricia Harris
5-15
Intelligence
General mental ability to develop and understand
concepts, particularly those that are more
abstract and complex.
5-16
Verbal
Verbal
Comprehension
Comprehension
Number
Number
Aptitude
Aptitude
Areas of
Intelligence
Memory
Memory
Inductive
Inductive
Reasoning
Reasoning
Perceptual
Perceptual
Speed
Speed
Spatial
Spatial
Visualization
Visualization
Deductive
Deductive
Reasoning
Reasoning
5-17
Military Jobs
Civilian Jobs
5-18
Intelligence and
Intelligence Testing in the
NFL
1. What are your thoughts about the NFL conducting
intelligence tests as well as strengths and agility
tests?
2. The article asks, Can a player be too smart? Do you
agree or disagree? Why?
3. Were you surprised by the scores for each position?
4. Were you surprised by some of the scores for other
types of jobs?
Experiencing
Strategic OB
5-19
Attitudes
A persistent tendency to feel and behave in a
favorable or unfavorable way toward a specific
person, object, or idea.
5-20
Important Conclusions
Reasonably stable
Directed toward some person, object or idea
Relates to ones behavior toward that object
or person
5-21
Influence of Attitudes on
Behavior
Object, Person, or
Idea
Attitude Toward Object,
Person, or Idea
Behavior Toward
Object, Person, or Idea
Other Influences
5-22
Affective
Behavioral
5-23
Formation of Attitudes
Learning
Self-Perceptions
Need for
Consistency
5-24
Formation of Consistent
Attitudes
Accounting
Dan
Dans new
colleague
Formation of a
consistent work attitude
Exhibit 5-6: Formation of Consistent Attitudes
5-25
Job
Satisfaction
Organizational
Commitment
5-26
the job
Modest effect on actually staying in the job
Modestly positive effect on regular attendance
at work
Positive effect on performance (may also be
positively affected by performance)
Moderately strong relationship with motivation
Job
Satisfaction
5-27
Organizational Commitment
Outcomes
Positive effects on intentions to stay in the job
Modest effects on actually staying in the job
and attending work regularly
Significantly related to motivation
Positive effects on job performance
Organizational
Commitment
5-28
Causes
Role ambiguity
Supervision/leadership
Pay and benefits
Job
Nature of the job
Satisfaction
Organization climate
Stress
Perceptions of fair treatment
Organizational
Commitment
5-29
Continuance
Commitment
5-30
Persuasive Communication
Message
Communicator
Situation
Target
5-31
5-32
5-33
Cognitive Dissonance
An uneasy feeling produced when a person
behaves in a manner inconsistent with an
existing attitude
5-34
Emotions
Complex subjective reactions that have both a
physical and mental component. Examples
include:
Anger
Happiness
Anxiety
Pride
Contentment
Guilt
5-35
Causal Effects
Social activity
Job satisfaction
Altruism and
Motivation
helping behavior
Organizational
Effective conflict
citizenship
resolution
behavior
Positive Emotional Contagion emotions
Emotionsexperienced by one or a few membersNegative
Influence of a group spread to other members. Emotions
Influence
Aggression against
co-workers
Aggression towards
the organization
Workplace deviance
Job dissatisfaction
Decision-making
Negotiation
outcomes
5-36
Emotional Labor
The process whereby associates must display
emotions that are contrary to what they are
feeling. Can result in stress, emotional
exhaustion, and burnout.
Emotional Intelligence
The ability to accurately appraise and effectively
regulate ones own and others emotions and use
emotion to motivate, plan, and achieve.
Linked to:
Career success
Leadership effectiveness
Managerial performance
Performance in sales jobs
5-38
Criticisms
Not really intelligence but a set of social
skills and personality traits
5-39
Characteristics of High EI
Managerial
Advice
Self-awareness
Self-regulation
Motivation or
Empathy
Social skill
drive
Questions
5-42