Professional Documents
Culture Documents
Telephone Etiquette
Neutral
Bored
Pleasant
Neutral
Unpleasant
Calm
Neutral
Agitated
Involved
Neutral
Distracted
Smile
Welcome the caller
Announce the office
Introduce yourself
Let them know you're here to help
them.
When making
acknowledgements
Dont Say:
Better:
Yeah or Okay
Certainly
Wait a minute
Just a minute
No problem
Better:
When closing
AVOID
All righty
Bye Bye
Yeah
Okie Doke
See ya later
BETTER
Thank you for calling
Payne County
Extension
Youre welcomehave
a good day.
I will get that report to
you in the mail
immediatelyhave a
nice afternoon.