The Basics of Facility

Management

FACILITY MANAGEMENT
is the business of
providing SOLUTIONS.

People
Process
Profits

By definition, Facility Management is in the

business of management & co- ordination of
people, workplace, processes and technologies to
support core business development and delivery
of the organizations products and services.
A key Business Function in any Organization.
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FM - THE GOAL KEEPER

Potential Qualities of a Facility Manag

Understand Work and Relationsh

Manage People Expectatio
Keen eye on Costs & Spe
Providing right Directio
Meet Customer Dema
cts of Quality Facility Management Strategic Decisio
Quick Thin
Contribution to Organization Goals
Team Pla
Facilitate Key Decision Making
Men
Holds fort during Adversity
Humi
Save the Team in Crisis
Respect as a leader
Become a Winner
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Lord, please let me get this shot

People
are the

First Commitment
FACILITY MANAGEMENT

Be in the Team

Greatest

Understand
the Nature of
Organizational
Business
where you
work and Its
Commitment
to People.

Asset

Study Resource Quality, Understand their Expectations

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Being in Control

Maintain good personal relationship.

Build efficient Team Network.
This is a key global delivery expectation.
Know all that transpire around work.
Document all incidents and deviations.
Mail intimate the involved employee/s.
Apprise them your Observations only.
Mail a copy of violated company policy.
DONT implicate/accuse unless
evidenced.
Call Disciplinary Committee
upon
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Gravity.

Manage your Show

A Facility Managers has to be on top of all
situations.
Avoid any blame game or embarrassments.
The FM is always looked upon as The PERSON to
approach.
BUT if anything should go wrong, be prepared for
a big time flak.
It is vital to understand the people expectations
versus the accepted delivery time frames, quality
and modules.
Establish detailed effective
SLAs between the
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Managing

Strategy at Work
Plan you approach
well in Advance

You
Hav
e
a
Goa
l
Plan alternatives
and Back ups

Allocate Additional
Look for Feed backs
Resources as required Ensure Task completion

Efforts vs. Results

Score line:
2 0
Result: You WON

Review the situation

And its Progress

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You
Have
a
Score
d
Handhold till the
Goal is achieved

Expect the Unexpected

Fore sight and anticipation of unwarranted situations or acts is a
potential quality in FM.
Rote the company processes. It helps identify the short falls and
A system. Aids in newer strategies.
lapses in the
bi
g
b
ull

Document the findings and propose corrective actions.

Share this document with the team.
Constantly revisit the processes to effectively manage changes.
Be updated with the business and its change dynamics.
A big burly
Bear standing
BALL
GOAL

The ungoverned always finds more ways to beat the system.

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oving Ahead..

STARTEGIC FACILITY MANAGEMENT

AUTOMATING

Strategic FM
is the design &
implementation of
scientific processes
and systems to deliver
work place Services
and Resolutions.

PROCESSES

BUSINESS PROCESS
RE - ENGINEERING
REDUCES
Repetitive tasks,
Duplicating works,
Data entry process,
Documentation,
And Retrieval.

Clear Objectives & Action Plan

is the motive of a Strategic FM plan.
Implementing Process Improvement plans,
Resource analytics, Training &
Performance codes, Delivery modules and
Measurement systems is the key aspects
of this business strategic role.
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Aggressive Leadership
Performance Management
Measurement Systems
Relationship Management
E Commerce
Strategic Sourcing
Data Analysis
Trust & Transparency
9
Enhanced C - Sat

Till the Next Edition..

MONDAYJULY 20

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2010

SANJAY CHAUDHURI
10
A FM PROFESSIONAL