Role of Pharmacist in

patient compliance

Pharmacy
Pharmacyis
the
science
and
technique of preparing as well as
dispensing drugs and medicines. It is
ahealth profession that linkshealth
scienceswithchemical sciencesand
aims to ensure the safe and effective
use of pharmaceutical drugs

Who are
pharmacists ??
Pharmacists,

are the
experts on drug therapy
and are the primary
health
professionals
who optimize use of
medication
for
the
benefit of the patients.

Pharmacists

undergo
university-level education
to understand biochemical
mechanisms of action of
drugs, drug uses, and
therapeutic
roles,
side
effects,
potential
drug
interactions,
and
monitoring
parameters.
This is mated to anatomy,
physiology,
and
pathophysiology.

Definition of
Compliance
compliance is defined as
the practice of obeying
rules or requests made by
people in authority.

The ultimate aim of any prescribed

medical therapy is to achieve
certain desired outcomes in the
patients concerned. These desired
outcomes are part and parcel of the
objectives in the management of
the diseases or conditions.

Adherence vs.
Compliance
Adherence

is a more accurate term than

compliance
Compliance suggests a process in which dutiful
patients passively follow the advice of their
physicians
Adherence, in contrast, better fits how most
patients actively participate in their care and
decide for themselves when and whether to
follow their doctors advice

Factor affecting
Patient
Compliance

Educational

level
Psychological factors
Patients beliefs and motivation about
the therapy
Cost of medication
Duration therapy
Poor understanding of instructions
Adverse events

Some Factors indirectly

associated with compliance

Environmental factors

Good social support, assistance of

family.
Depending on cultural norm about
gender.
Social class.
Previous experiences of similar disease
among relatives or friends can affect
ones compliance.

Appointment
keeping
is
positively correlated
with
appointment
scheduling
system
that:

Reduce waiting time.

Give individual rather than
block appointment.
Minimize the time between
scheduling and the actual
appointment date.
Make referrals to specific
doctors rather than to clinics.

Role of Pharmacist in
improving Patient
Compliance
Identification of risk
factor
Development of
treatment plan
Patient education

oral communication
written communication

Patient

motivation

Compliance

aids
Labelling
Medications calenders &
drug reminder chart.
Compliance packaging
Dosage forms

Monitoring

therapy
Self monitoring
Pharmacist monitoring

Five key lessons to improve

pharmacist-patient relationships.
Establish a sense of trust
Imagine a pharmaceutical representative
presenting information to you in a fashion that
makes you feel manipulated.
Uncover patients' actual needs
At first glance, the way to uncover patients' needs
may seem straightforward: Simply ask an open-ended
question such as, What brings you in today?

Think

dialogue, not monologue

Just as physicians dislike salespeople who seem to

dominate the interaction, patients dislike us when we
do the same.

Don't

force the close

The close is a sales term that describes

phase of the interaction during which
salesperson obtains a commitment from
customer to close the deal and proceed to
next step.
Always follow up

the
the
the
the

Effective salespeople always follow up with

their customers on prior sales to determine
whether they were satisfied with their solutions.
They also follow up just to say hi, which
demonstrates that the customer is important to
them.

Conclusion

Developing strong
patient
relationships
with high levels of
satisfaction
is
challenging, but it is a
realistic goal.

These

lessons
can
provide fresh insight
into our approach with
patients and can lead to
a greater understanding
of patients needs and
increased
levels
of
compliance.

PROUD TO BE A
PHARMACIST

Good Luck
.THANK