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Kelompok 4

1.Aris Harisman
2.Pandu Wiguna
3.M. Barokah
4.Efrem Deardo Mikha
Turnip

Outlin
e

The Nature and


Function of
Communication

Interpersonal
Communication

Organizational
Communication

Information
Technology and
Communication

Communication
The transfer and understanding of meaning.
Transfer means the message was received in a form that
can be interpreted by the receiver.
Understanding the message is not the same as the
receiver agreeing with the message.

Interpersonal Communication
Communication between two or more people

Organizational Communication
All the patterns, network, and systems of
communications within an organization

Four Functions of
Communication
Contro
l

Motivatio
n

Emotional
Expression

Informatio
n

Control
Communication act to control employees by tell
employees autority hierarchy and formal guidelines
that employees expected to follow

Motivate
Clarifying to employees what to be done, how well
theyre doing, and what can be done to imrove their
performance

Emotional Expression
Social interaction in the form of work group
communications provides a way for employees to
express themselves.

Information
Individuals and work groups need information to make
decisions or to do their work.

The Interpersonal
Communication Process
Encodin
g
Messag
e

Noise

Decodi
ng

Channe
l

Distortion In Communication
Encoding

Message

The
Channel

Receiver
Feedback
Loop

Nonverbal
Communication

Communication that is
transmitted without
words

1. Sounds with specific meaning or


warnings
2. Images that control or encourage
behaviours
3. Situational behaviours that convey
meanings
4. Clothing and physical surroundings
that imply status

Body Language

Verbal Intonation

Gestures, facial
expressions, and other
bosy movements that
convey meaning

Emphasis that a speaker


gives to certain words or
phrases that conveys
meaning

Interpersonal Communication
Method
HIGH FEEDBACK
POTENTIAL
Face to Face
Telephone
HIGH COMPLEXITY
CAPACITY
Face to Face
HIGH BREADTH
POTENTIAL
Face to Face
Bulletin Boards
E-mail

LOW FEEDBACK
POTENTIAL
Publications
LOW COMPLEXITY
CAPACITY
Bulletin Boards
LOW BREADTH
POTENTIAL
Posted mail
Audio Videotapes

HIGH
CONFIDENTIALLY
Face to Face
Voice mail
HIGH ENCODING
EASE
Face to Face
Telephone
HIGH TIME
DECODING EASE
Face to Face
Telephone
Hotlines
HIGH SPACE
CONSTRAINT

LOW
CONFIDENTIALLY
Publication
Bulletin Boards
LOW ENCODING
EASE
Publications
LOW TIME DECODING
EASE
Memos
Postal Mail
Fax
LOW SPACE
CONSTRAINT
Memos

HIGH COST
Group Meetings
Formal Presentation
HIGH PERSONAL
WARMTH
Face to Face
HIGH FORMALITY
Postal Mail
Publications
HIGH SCANABILITY
Memos
Postal Mail
Bulletin Boards

LOW COST
Bulletin Boards
LOW PERSONAL
WARMTH
Bulletin Boards
Memos
LOW FORMALITY
Face to Face
Telephone
LOW SCANABILITY
Face to Face
Telephone

Interpersonal Communication
Barriers
Filtering

Emotions

Information
Overload

Defensivene
ss

Language

Jargon
National
Culture

Overcoming The Barriers to Effective


Interpersonal Communication

Use Feedback

Listen Actively

Simplify
Language

Constrain
Emotions
Watch Nonverbal
Cues

ORGANIZATIONAL
COMMUNICATION

Two type of Communication


Formal Communication(Communication
that takes place within prescribed
organizational work arrangements
Ex.:

Employees Report of Progress to Manager

Informal
Communication(Communication that is
not defined by organizations structural
hierarchy)
Ex.:

Work Team Meeting,Forum Group Discussion

Direction of Communication
Flow
Downward Flow
Upward Flow
Lateral Communication Flow
Diagonal Communication

Organizational
Communication
Networks

Types of Communication
Networks

Chain
Wheel
All Channel

Networks Criteria
Criteria

Chain

Wheel

All Channel

Speed

Moderate

Fast

Fast

Accuracy

High

High

Moderate

Emergence of
leader

Moderate

High

None

Member
Satisfaction

Moderate

Low

High

The Grapevine
Description : The informal organizational
communication network
Whats Important?
What information?
How it Flows around?
Who is the main person behind the
information?

Workplace Design and


Communication

Why design matters?


90% people believed that better workplace
design and layout result in better overall
performance (USA Survey)
102% more communication with open
workplaces than the close one
Better visibility,creates 60% more face-to-face
communication
Better density,yielded 84% more team-based
communication

Information Technology
and Communication

How Technology Affects


Managerial Communication

NETWORK
ED
SYSTEMS

WIRELESS
CAPABILITI
ES

Networked Systems

Wireless Capabilities

How Information Technology


Affects Organizations
technology can significantly affect the way that organizational
members communicate, share information, and do their work.

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