Professional Documents
Culture Documents
1.Aris Harisman
2.Pandu Wiguna
3.M. Barokah
4.Efrem Deardo Mikha
Turnip
Outlin
e
Interpersonal
Communication
Organizational
Communication
Information
Technology and
Communication
Communication
The transfer and understanding of meaning.
Transfer means the message was received in a form that
can be interpreted by the receiver.
Understanding the message is not the same as the
receiver agreeing with the message.
Interpersonal Communication
Communication between two or more people
Organizational Communication
All the patterns, network, and systems of
communications within an organization
Four Functions of
Communication
Contro
l
Motivatio
n
Emotional
Expression
Informatio
n
Control
Communication act to control employees by tell
employees autority hierarchy and formal guidelines
that employees expected to follow
Motivate
Clarifying to employees what to be done, how well
theyre doing, and what can be done to imrove their
performance
Emotional Expression
Social interaction in the form of work group
communications provides a way for employees to
express themselves.
Information
Individuals and work groups need information to make
decisions or to do their work.
The Interpersonal
Communication Process
Encodin
g
Messag
e
Noise
Decodi
ng
Channe
l
Distortion In Communication
Encoding
Message
The
Channel
Receiver
Feedback
Loop
Nonverbal
Communication
Communication that is
transmitted without
words
Body Language
Verbal Intonation
Gestures, facial
expressions, and other
bosy movements that
convey meaning
Interpersonal Communication
Method
HIGH FEEDBACK
POTENTIAL
Face to Face
Telephone
HIGH COMPLEXITY
CAPACITY
Face to Face
HIGH BREADTH
POTENTIAL
Face to Face
Bulletin Boards
E-mail
LOW FEEDBACK
POTENTIAL
Publications
LOW COMPLEXITY
CAPACITY
Bulletin Boards
LOW BREADTH
POTENTIAL
Posted mail
Audio Videotapes
HIGH
CONFIDENTIALLY
Face to Face
Voice mail
HIGH ENCODING
EASE
Face to Face
Telephone
HIGH TIME
DECODING EASE
Face to Face
Telephone
Hotlines
HIGH SPACE
CONSTRAINT
LOW
CONFIDENTIALLY
Publication
Bulletin Boards
LOW ENCODING
EASE
Publications
LOW TIME DECODING
EASE
Memos
Postal Mail
Fax
LOW SPACE
CONSTRAINT
Memos
HIGH COST
Group Meetings
Formal Presentation
HIGH PERSONAL
WARMTH
Face to Face
HIGH FORMALITY
Postal Mail
Publications
HIGH SCANABILITY
Memos
Postal Mail
Bulletin Boards
LOW COST
Bulletin Boards
LOW PERSONAL
WARMTH
Bulletin Boards
Memos
LOW FORMALITY
Face to Face
Telephone
LOW SCANABILITY
Face to Face
Telephone
Interpersonal Communication
Barriers
Filtering
Emotions
Information
Overload
Defensivene
ss
Language
Jargon
National
Culture
Use Feedback
Listen Actively
Simplify
Language
Constrain
Emotions
Watch Nonverbal
Cues
ORGANIZATIONAL
COMMUNICATION
Informal
Communication(Communication that is
not defined by organizations structural
hierarchy)
Ex.:
Direction of Communication
Flow
Downward Flow
Upward Flow
Lateral Communication Flow
Diagonal Communication
Organizational
Communication
Networks
Types of Communication
Networks
Chain
Wheel
All Channel
Networks Criteria
Criteria
Chain
Wheel
All Channel
Speed
Moderate
Fast
Fast
Accuracy
High
High
Moderate
Emergence of
leader
Moderate
High
None
Member
Satisfaction
Moderate
Low
High
The Grapevine
Description : The informal organizational
communication network
Whats Important?
What information?
How it Flows around?
Who is the main person behind the
information?
Information Technology
and Communication
NETWORK
ED
SYSTEMS
WIRELESS
CAPABILITI
ES
Networked Systems
Wireless Capabilities