BPR

BUSINESS PROCESS
REENGINEERING

Joyster Pinto
July 19,2015

INTRODUCTION

LEARNING CURVE
Start from basics
Learn the details
Interaction sessions
Introspecting sessions

COACHING METHOD
Topic for every session 8 sessions
Notes by Email : End of session
Make notes
Engage & Contribute
Challenge with questions
Consensus building

EVALUATION
Assessments

Group activities :

30 marks ( 6 x 5)
20 marks ( 10 x 2)

Term examinations :

50 marks

EXPECTATIONS
Discipline : Timeliness
Enthusiasm to learn
Respect others abilities
Creativity

KNOWING YOU
Name
Origin
Family
Hobby
Inspirations
Motivation
Vision for future
Unique quality

LETS HEAR FROM ELIZABETH

WWW.TED.COM

COURSE OUTLINE
TOPIC
Introduction to BPR
Structure , roles & responsibilities
Implementation framework
Case studies
Pitfalls & Challenges
Benchmarking
BPR & EPR
Change management

WHAT IS BPR

DEFINITION
Business : An organization or economic system where goods and services are exchanged for one another
or for money. Every business requires some form of investment and enough customers to whom its output can
be sold on a consistent basis in order to make a profit. Businesses can be privately owned, not-for-profit or
state-owned. An example of a corporate business is PepsiCo, while a mom-and-pop catering business is a
private enterprise.

Process : Sequence of interdependent and linked procedures which, at every stage, consume one or more

resources (employee time, energy, machines, money) to convert inputs (data, material, parts, etc.) into outputs.
These outputs then serve as inputs for the next stage until a known goal or end result is reached.

Reengineering : Systematic starting over and reinventing the way a firm, or a business process, gets its
work done. Defined by Michael Hammer and James Champy (in their 1993 book 'Reengineering The
Corporation') as "Fundamental rethinking and radical redesign of business process to achieve dramatic
improvements in critical measures of performance such as cost, service, and speed."

DEFINITION
Business process reengineering (BPR) is the analysis and
redesign of workflows within and between enterprises in order to
optimize end-to-end processes and automate non-value-added
tasks.
Thorough rethinking of all business processes, job definitions,
management systems, organizational structure, work flow, and underlying
assumptions and beliefs. BPR's main objective is to break away from old
ways of working, and effect radical (not incremental) redesign of processes
to achieve dramatic improvements in critical areas (such as cost, quality,
service,
and
response time)
through
the
in-depth
use
of
information technology. Also called business process redesign.

WHEN BPR

BPR CAME TO THE

RESCUE..

Traditional businesses of 60s to 90s

Limited products, range , customer base and manufacturers

Little regard to customer satisfaction
Manufacturer was king !
Liberalization & Globalization brought a change in scenario
Caught off guard
Suddenly Overflowing options !
Survival became key Dash to simply break even !

NUANCES OF BPR

BPR aims to get to the ROOT of the business processIt is not concerned
with INCREMENTAL improvements as professed in KAIZEN approachIt
does not operate at SURFACE level
ECR technique maybe used while conducting BPR.need of the hour is
dramatic transformation
Years of existing practices and processes maybe challenged and
questionedgoal is to take apart the business processes brick by brick
BPR is concerned with WORK design.or in other words the way job is
done It does not focus on Product design or specification design etc

FundamentalRedesignWork design
DramaticCust. SAT

WHY BPR

Well managed processes contribute to business excellence and financial

health of an organization
Sometimes and of late most of the timeincremental or slow
improvements is not enoughdramatic or drastic changes are necessary
just to survive
Customer satisfaction in the product or service cannot be modified at the
surface level

It is the process that makes the product or service

DramaticFundamentalFast

EXAMPLES OF BPR

DRAMATIC CHANGE IN
PROCESSES
Taco Bell
Taco Bell created the K-Minus program (Kitchenless restaurant) based on their belief that they are a retail
service company, not a manufacturing company. In the new process, meat, beans, corn shells, lettuce, tomatoes
and cheese for their products are prepared outside of the restaurant in central commissaries. At the Taco Bell
restaurants, the food ingredients are prepared when ordered for customer consumption. Taco Bell cites the
following results: greater quality control, better employee morale, fewer employee accidents and injuries (due to
preparation task off-site), big savings and more time to focus on the customer business processes. Currently
they are redefining how to deliver their food services, by taking their food service to places where people gather
such as dining centers, schools, universities, airport, and stadiums. Taco Bell has progressed from a $500
million regional company in 1982 to a $3 billion national company.

DRAMATIC CHANGE IN
PROCESSES
FORD
In his suggestions to Ford, Michael Hammer proposed something radical: Eliminate the invoice. In the new
scenario, a buyer no longer needed to send a copy of the purchasing order form to the creditor administration.
Instead, he registers an order in the online database. When the items appear at the store, the storekeeper check
whether these correspond to the purchase order form in the system. In the old system he did not have access to
this form. If the items match the order, he accepts them and registers this in the computer system. If they do not,
the items are returned. Hammer reported that Ford benefited drastically from this change with an almost 75%
decrease in workforce in the accounts payable department.

SUMMARIZE
Definition
Why BPR
Key words in BPR
What did we learn from the case study

CD as a data storage was replaced by data drive/SD card/Flash drive : Is this a

BPR

ASSIGNMENT 1 : 5 POINTS
CASE STUDY OF A SUCCESSFUL BPR
PROCESS IMPLEMENTATION

Form a group : 2 students per group

Develop a White Paper on the subject
2 pages max, use MS WORD
Use Arial or Helvetica as font ( size 12 for body,14-16 for
headings)
Black font only
Total word count > 700 and < 1200
Appropriate template to be used
Ensure the White Paper sanctity
Date of submission : By Saturday 25th July 9.00 pm IST

ANY QUESTIONS