Roles in BPR & Dimension types

SESSION 3
8 AM 10 AM

RECAP ( 10 MINS)
What is BPR
Why did BPR arise
Difference b/w BPR & Kaizen
Reasons for success & failure of BPR
3 things the top leadership should do in preparation stage
5 steps of BPR implementation
3 key aspects and 4 process objectives in a vision
2 popular approaches for listing of processes for BPR
Various tools for listing & prioritising processes
AS IS ? What you mean by data collection plan
Why should IT be involved in BPR right from the start
What do you understand by Prototyping

DIMENSIONS OF
PROCESS TYPES
The specifics of redesign vary considerably per the
type of process under examination

Process
activities
Process
objects
Process
entities

PROCESS ENTITES
Generally 3 types of processes exist in any organization

Inter
organizational
Inter
functional
Inter
personal

Processes carried out

between two organizations
Processes carried out
between two functions in
the same org.
Processes carried out
between two or more small
groups within the same
function

PROCESS OBJECTS
A process in an organization is characterized by two
types of objects

Physical
( Manufactur
ing,
Inspection)

Informationa
l
( Planning,
decision
making)

PROCESS ACTIVITIES
Generally there are two types of process activities

Operational
( Inspection of
product, receipt
of material etc)

Managerial
( Planning,
dashboard etc)

ROLES
Adhoc is not the way for BPR
Minor improvements need not have a formal structure
BPR deals more with Interdepartmental than
Pr
Intradepartmental
BPR
lead
er

BP
R
te
a
m
lea
Othe
d

r
asso
ciate
s

oc
es
s
O
wn
er

Tea
m
me
mbe
rs

BPR LEADER
Senior Executive : CEO or COO
CIO & VP of line functions are bad choice

Wield power & authority across cross functions

Enjoy support of CEO ( when others )
Key towards Integrating new Process across functions
Junior managerial positions are not suited
Key qualities

Conviction
Commitment
Determination
Persuasion
Fair & Firm
Visionary
Speed in action
Communication & Interpersonal skills
Accessible

BPR LEADER
Change things when going is good
Make people believe
Eye on competitors BPR processes
Benchmark alone should not be the aim
Handle change, conflicts especially during prototype to
implementation

Impossible / compromise / mediocrity Rise above

these to inspire

PROCESS OWNERS
BPR team leaders of a particular process or value
stream
Full time involvement & accountability of BPR IMP
Expectations are usually discussed & agreed with PO
by Leader
POs SMEs
Course correction & Feedback to leader on a periodic
basis
Key towards existing performance standards eval &
doc
PO s to be trained Technical & Behavioural

REENGINEERING TEAMS
Members are made from cross functional teams
Need to be the best from their teams
Good mix of all profiles Engineers, finance expert etc
Performance appraisals should be linked
Inspired to move from traditional to Innovative &
creative
Great chance for an alternate career path!
Suitably supported by PO & BPR leader
Regular team building exercises to firm up talent
essential
Take time to sharpen the saw!!

OTHER ASSOCIATES
People on the job Key towards initiation of BPR
Ensure they are on your side
Make or break the BPR success
Detailed job experience helps in the BPR journey
CATALYST should emerge from the team !!

ASSIGNMENT 2 (5
MARKS)
BY 9PM SAT, 8 AUG
1. Elaborate with an example
a)

VSM

b)

CE Matrix

c)

8 Wastes

d)

Value add & Non Value add activities

e)

Exhaustive approach

f)

High Impact approach

2.

How do you frame a organizations vision & mission statement ( > 350
and < 500 words). Frame one vision statement for a service industry
and one for Manufacturing industry

3.

What should be the role of senior management while communicating a

CHANGE ( > 500 and < 750 words)

4.

Through an example/case study , explain how the 5 step approach was

used in a successful BPR implementation ( > 500 and < 750 words)

5.

Detail 2 examples/case studies of IT enabled BPR process

implementation( > 500 and < 750 words)

6.

What are the various roles in BPR , how effective they must be and
what are the key qualities in them( > 500 and < 750 words)