Professional Documents
Culture Documents
Awareness, Rights,
Responsibilities and
Protection
By:Lakshmi Bansal
Acknowledgement
We would like to thanks our Commerce
teacher Miss Swati Mam who gave us this
wonderful project which help us a lot in
doing a lot of important research and we
are able to enhance our knowledge on
this topic. We would like to thanks our
parents too who helped us in finishing our
project on time. Thanks again to all who
helped us. We made this project not only
to fetch good marks but to enhance
knowledge also.
Who Is A Consumer?
A consumer is said to be a
king of the free market
economy. The earlier
approach means let the
buyers beware .However
now it has been changed to
let the sellers beware.
HOW
CONSUMER
IS
EXPLOITED?
Right to
be
Informe
d
Right
to
Choo
se
Right
to be
Heard
Right to
seek
Redressal
Right
to
Educat
ion
Right to
be
Informe
d
Right
to
Choo
se
Right
to be
Heard
Right to
seek
Redressal
Right
to
Educat
ion
Right to
be
Informe
d
Right
to
Choo
se
Right
to be
Heard
Right to
seek
Redressal
Right
to
Educat
ion
Right to
be
Informe
d
Right
to
Choo
se
Right
to be
Heard
Right to
seek
Redressal
Right
to
Educat
ion
Right to
be
Informe
d
Right
to
Choo
se
Right
to be
Heard
Right to
seek
Redressal
Right
to
Educat
ion
Right to
be
Informe
d
Right
to
Choo
se
Right
to be
Heard
Right to
seek
Redressal
Right
to
Educat
ion
(5) A consumer should ensure that he gets a fair deal and should
be honest in his dealings. He should purchase legal goods and
services only and discourage unscrupulous practices like blackmarketing, hoarding and so on.
Consumer
protection :
An Overview
Importance of
Consumer
protection
The Act lays down the conditions in which the promises made
by parties to a contract will be binding on each other. The Act
also signifies the remedies available to parties in case of breach
of contract.
This Act has replaced the Trade and Merchandise Marks Act,
1958. The Act provides protection to consumers by preventing
the use or fraudulent marks on products.
District Forum
Under Consumer Protection Act the state Government has to set
up a District Forum in each district of the State.
State Commission
Like the District Forum, the State Commissions are set up by the
respective State Government in the State. Each State
Commission consist of a President, who is or has been a judge of
a High Court, and two other members, one of whom should be a
woman.
National Commission
The National Commission is set up by the Central Government.
The National Commission consists of a President, who is or has
been a judge of Supreme Court, and four other members, one of
whom should be a women. They are appointed by the Central
Government.
(2) To replace the defective product with a new one, free from
any defect.
(8) To pay any amount (not less than 5% of the value of the
defective goods or deficient services provided), to be credited to
the Consumer Welfare Fund or any other organisation/person, to
be utilised in the prescribed manner.