GOOD

MORNING
 COMPARITIVE
ANALYSIS
OF
BUSINESS
PROCESS
REENGINEERING
AND
TOTAL QUALITY
MANAGEMENT
WHAT
IS
BPR?
 HISTORICAL BACKGROUND
BUSINESS PROCESS
REENGINEERING

The concept of
BUSINESS PROCESS
REENGINEERING
coined by MICHAEL
HAMMER in 1990.
JAMES A CHAMPY
MICHAEL
HAMMER
BUSINESS PROCESS
REENGINEERING

“ the fundamental rethinking

and radical redesign of
business processes to
achieve dramatic
improvements in critical
contemporary measures of
performance, such as cost,
quality, service, and speed.”
EXAMPLE:

Ford Motor
Company 
Ford reengineered
their business and
manufacturing
process from just
manufacturing cars
to manufacturing
quality cars
FORD VIDEO
WHAT
IS
TQM?
 HISTORICAL BACKGROUND
TOTAL QUALITY
MANAGEMENT

Total Quality
Management
is a
management
concept
coined by 
W. EDWARD
DEMING
W. EDWARD DEMING
 TOTAL QUALITY
MANAGEMENT
Total Quality
Management (TQM) is a
comprehensive and
structured approach to
organizational
management that seeks
to improve the quality
of products and
services through
ongoing refinements in
response to continuous
feedback
 TOTAL QUALITY
MANAGEMENT’S
PDCA CYCLE
• PLAN
• DO
• CHECK
• ACT
 SIMILARITIES OF
TQM AND BPR
• Focus on needs of people and business
process.
• Methods and tools used in both are same.
• Both are customer/market driven and
quality oriented.
• TQM and BPR are process-oriented.
 DIFFERENCES
BASIS TQM BPR
Nature Of incremental radical
Change

Scope of gradual drastic

improvement
Span of time outputs over an In specific time
open-ended periodperiod
of time

Purpose and Intact Completely

structure redesigned
BASIS TQM BPR

Extent of Improving one Discarding old

change or more parts of and adopting
the process new system

Extent of Low investment High investment

investment

Focus People People and

technology
 CONCLUSION
TQM AND BPR
DIFFER IN THE MAGNITUDE
OF THE PROCESS TO BE
REDESIGNED
BPR
HAVE A NICE DAY