Listening Skills

By
NIKHIL JOSHI
Lecturer in Language & Communication Skills
IT Dept.-GCET
E-mail: nikhiljoshi@gcet.ac.in
Blog: www.gcet-languageclub.blogspot.com

Introduction
Almost 45% of time we spend in listening.
An essential management and leadership
skill.
A process of receiving, interpreting and
reacting to a message.
Difference between listening & hearing

Types of Listening
Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening

Traits of a Good Listener

Being non-evaluative
Paraphrasing
Reflecting implications
Reflecting hidden feelings
Inviting further contributions
Responding non-verbally

Active Versus Passive listening

Show keenness
Expressions
Alertness
Questions
Not neglecting physical aspects
Valid reason for criticism

Implications
Good listening helps you to take better
decisions and make better policies in
organization.
On the contrary lack of proper listening can
lead to embarrassing situations because of a
gap in coordination and understanding.

Tips for Effective Listening

DOs

Donts

Be mentally prepared to listen

Evaluate the speech not the
speaker
Be unbiased to the speaker by
depersonalizing your feelings
Fight distractions by closing off
sound sources
Be open minded
Ask questions to clarify and not
to overshadow intelligence
Paraphrase from time to time
Send appropriate non-verbal
signals time to time

Not to pay undue emphasis on

vocabulary as you can use the
context to understand the meaning
Not to pay too much attention to
the accessories and clothing of the
speaker
Not to prepare your responses
while the speaker is speaking
Avoid preconceptions and
prejudices
Not to get distracted by outside
influences
Not to interrupt too often
Not to show boredom

Conclusion
You do not listen with just your ears. You
listen with your eyes and with your sense of
touch. You listen with your mind, your
heart, your imagination. (Egan Gerard)
A good conversationalist is popular, a good
listener even more so. Talk only if you have
something to say.

T h a n k y o u

nIKHIL jOSHI
e-mail:
nikhiljoshi@gcet.ac.in
nikhileshjoshi@yahoo.co.in
My Websites:
www.geocities.com/nikhiljoshi/saregama
www.nikhiljoshi2007.blogspot.com
www.gcet-languageclub.blogspot.com