Downer Mining:

Training and
Selection
Joey Dorey, Ben Weir, Dan Lucas, Alex Jing,
Sophia Schwan, Madeline Jones, Coral-Mary
Sitton

Agenda
Our Team
Expatriation Common Issues
Chile Cultural Overview
Recommendation 1: Selection Process
Recommendation 2: Training Process
Key Takeaways
Questions

Expatriation common issues

Employees face cultural issues when working in foreign areas

Common ailments to
expatriation process
Culture shock
Communication barriers
Social isolation
Laws and regulation
differentiation
Business conduct

Chile Cultural Overview

Chilean culture differs in many aspects from Australia
Various cultural aspects to address
PDI: 63, IDV: 23, MAS: 28, UAI: 86
Official Language is Spanish
Class oriented culture
Family oriented
Communication style is tuned to others
feelings

https://www.geert-hofstede.com/chile.html

Employee Survey
Age of Candidate
(Range)
Language Proficiency

Years of professional
experience
Linguistic capability

Number of Children
Relationship Status

Current living situation

International Travel
Experience
Willingness to
Relocate

Vacation or professional
Openness to expatriation

Tolerance to Ambiguity Scale

Tolerance to ambiguity accesses acceptance of other cultures
to identify best fit applicants

What to
Test?
Need for
certainty
Acceptance of
differing
opinions
Familiar vs.
unfamiliar
Adaptability
Emotional
intelligence

Why?

How?

Predicts
behavior
Indicator of
personal
ability
Attitude
More accurate
selection
Mitigate risk
early

Distribute
tolerance to
ambiguity
scale to
potential
employees
Score test
Follow-up
interview with
selected

Linking selection process to training

Wanted KSAs and
personality traits:
-Transformational leaders
-High emotional intelligence
-High agility
-High tolerance to ambiguity
-Willingness to relocate

Why?
-Reduces conflict and ambiguity
-Change agents who align
activities with organisation
strategies and goals
-Flexible, committed and
responsive to change
-Understanding of emotions and
ability to address resistance

Creative Training Process

Refer to page .. in booklet.

Training
objectives:
Language training
Recognising
cultural shock
Culture Training
Knowledge
management
Task and
relationship
conflict resolutions

Why?
Basic knowledge of the
host country's language
Recognise cultural
shock and coping
strategies
.
Understand cultural
differences
Communication of
corporate vision and
culture
Ability to manage
conflict

Methods:
Language coach
Lectures
Case studies
Group Discussions
Role Play
Feedback

Safety

Delivery

Mitigate employee risk

Ensure safe work
environment

Build trust by delivering

promises

Downers
Four Pillars
Relationships

Thought Leadership

Maintain professional
image
Continue to expand client
base

Challenge the status quo

Employ talented individuals

Questions