The diagnostic

process
P-code
table
Help in
diagnosis

AC/DAV/OAPV/FCAV/FTEC/CONC Date

Purpose
The purpose is to present:

The approach to diagnostics

Discovery of the diagnostic stages
Knowing how to use them

New range of diagnosis (co-design)

CMON

Design of the assembly

TECHNICAL
AND MANUFACTURING
DIVISON

AFTER-SALES

of vehicles

DIVISON

The organization of diagnostic before the Co-Design

DTI

DSP

CMON

(in the past DAV)

Network

The organization of diagnostic with the Co-Design

DTI
CMON

DSP

validation

Network

(in the past DAV)

Contents
The diagnostic process
0- Pre-diagnostics
1- Documented method ( Straight to the Point
Method)
2- Fault flow Chart method
3- Symptom flow Chart method
4- Expert mode
5- Pre-requisite
6- Continuing improvement
4

The diagnostic process

The different stages:
Customer Symptom (Reception)

0- Pre-diagnostic

Help in diagnosis

1- Procedure by document
( Straight to the Point
Method)
2- Fault flow Chart method
3- Symptom flow Chart
method

4- Expert Mode
Repair (Mechanic)
Quality controls

0- Pre-diagnostic

[
Help in diagnosis

Specific vehicle
situations

Operating
principles

Preliminary
check
In the diagnostic aid, consult:
The "Particular vehicle conditions" paragraph to check that what you are dealing
with is not correct operation of the vehicle (idea of false problem),
The general points of the function to remind yourself of the general principles of
operation,
The preliminary checks indicated.
6

0- Pre-diagnostic

he diagnostic aid associated with the Air Conditioning function on Service Box.

Consult the
"Particular vehicle
conditions" linked
with the air
conditioning.
Consult the
general points of
operation of the
air conditioning.
Consult and carry
out the prediagnostics
indicated
(preliminary
checks).

1- Procedure by document ( Straight to the Point

Method)

Info Flash

Straight to the
point

1- Procedure by document ( Straight to the Point

Method)

Access to the straight to the point items in PPD:

Select the domain and the function

1- Procedure by document ( Straight to the Point

Method)

Consult the "straight to the

point" item and apply it if it
corresponds exactly to the
customer complaint.
Consult the "Info Flash" and
apply their instructions if
they correspond exactly to
the customer complaint.

Non-air conditioning
example
If the Straight to the Point
method has not led you to the
cause of the failure, move on to
step 2: Fault Flow Chart Method

10

2- Fault flow Chart method

Air Conditioning F704 : Brightness sensor fault

Air Conditioning F703 : Evaporator sensor fault
Air Conditioning P1403 : Additional heating output fault PTC1

11

2- Fault flow Chart method

ccess to the fault flow chart method

12

2- Fault flow Chart method

Select the fault flow chart.

1. First, read the fault codes present on
the vehicle.
2. Prioritise the processing of these fault
codes: by identifying those relating to
the customer complaint, by observing
the "processing priority" indicated in
the diagnostic aid.
At the same time, you can consult in the
diagnostic aid, for each fault code, the
information useful for the diagnostics.

If the Fault Flow Chart Method

has not led you to the cause of
the failure, move on to step
3: Symptom Flow Chart Method.
13

2- Fault flow Chart method

Rectification priority
Description of the diagnostics
Conditions of activation of the
diagnostics
Conditions of disappearance of the
fault
Fault code table

Down-grade modes if fault present

Switching on of the warning light
and/or warning message
Symptoms ( Possible customer
complaints )
Suspect areas

14

2- Fault flow Chart method

CUSTOMER
SYMPTOM

Rectification priority
Description of the diagnostics
Conditions of activation of the
diagnostics
Conditions of disappearance of the fault

Fault code table

Down-grade modes if fault present

Switching on of the warning light and/or
warning message
Symptoms ( Possible customer
complaints )
Suspect areas

15

3- Symptom flow Chart method

[
CUSTOMER
SYMPTOM

Air distribution
Odours or smoke
....

16

3- Symptom flow Chart method

17

3- Symptom flow Chart method

ect the customer complaint.

Work through the "Malfunction of
the
production
of
cold
air"
symptom flow chart.
At the same time, you can consult
in
the
diagnostic
aid
the
information provided about the
"Malfunction of the production of
cold air".
If the Method by Symptom has
not led you to the cause of the
failure, continue in expert mode
(PP2000).

18

4- Expert Mode

Personal
experience

Fault code table

Operating
principles
Electrical
diagram

19

5- Prerequisite

Technical assistanc

Prerequisite
Procedure
by fault
Codes

Diagnostic tool trace

Procedure
by
symptoms
Help in
diagnosis

20

6- Continuous
improvement
Help in diagnosis
Documented

Specific vehicle
life situations

Translation

Preliminary check

Procedure bug

Operating principles

Improvement

Fault code table

....

@
Technical
Support

Procedure by Fault
codes
Procedure by
Symptoms
21