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    Fabian Perez Soto
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    This document outlines key competencies for contact center employees including awareness and personal development, customer focus, results focus, building strategic relationships, change leadership, strategic thinking, strategic influencing, developing and coaching talent, and communication. It also mentions GSG Live Contact Center twice.

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    This document outlines key competencies for contact center employees including awareness and personal development, customer focus, results focus, building strategic relationships, change leadership, strategic thinking, strategic influencing, developing and coaching talent, and communication. It also mentions GSG Live Contact Center twice.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    0 views1 page

    Banner

    Uploaded by

    Fabian Perez Soto
    This document outlines key competencies for contact center employees including awareness and personal development, customer focus, results focus, building strategic relationships, change leadership, strategic thinking, strategic influencing, developing and coaching talent, and communication. It also mentions GSG Live Contact Center twice.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    f Awareness & Personal Development

    Customer Focus
    Results Focus
    Building Strategic Relationships Change Leadership

    GSG LIVE CONTACT CENTER

    Strategic Thinking
    Strategic Influencing
    Developing
    and Coaching Talent
    Communication

    f Awareness & Personal Development


    Customer Focus
    Results Focus
    Building Strategic Relationships Change Leadership

    GSG LIVE CONTACT CENTER

    Strategic Thinking
    Strategic Influencing
    Developing
    and Coaching Talent
    Communication

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