Professional Documents
Culture Documents
WHAT IS MARKETING?
NATURE OF MARKETING
SCOPE OF MARKETING
Services
Events
Experiences
Persons
Places
Properties
Organizations ( Eg: in the United Kingdom , Tescos Every Little Helps marketing program reflects the
food marketers attention to detail in everything it does , within as well as outside the store in the
community and environment . The campaign has valued Tesco to the top of the supermarket chain industry)
Information
Ideas ( Eg: every market offering includes a basic idea. Charles Revson of revlon once observed in the
factory ,we make cosmetics; in the store we sell hope)
Physical Goods
SCOPE OF MARKETING
Who markets
SCOPE OF MARKETING
Nonexistent Demand
Latent Demand
Declining Demand
Irregular Demand
Full Demand
Overfull Demand
Unwholesome
Demand
SCOPE OF MARKETING
WHAT IS A MARKET?
CLASSIFICATION OF MARKETS
On
On
On
On
On
On
the
the
the
the
the
the
basis
basis
basis
basis
basis
basis
of
of
of
of
of
of
Area
Time
Transaction
Regulation
Volume of Business
Nature of Goods
Selling
4.Philosophy of business.
4. Routine process.
6. Customer First
6. Product First.
MARKETING CONCEPT
Production Concept
Selling Concept
Product Concept
Marketing Concept
Holistic Concept-
Internal marketing
Integrated marketing
Relationship marketing
Performance marketing
Production concept
Product concept
Selling concept
Marketing concept
It recognizes that everything matters in marketing--and that a broad, integrated perspectives often
necessary.
Marketing Dept.
Senior Mgmt
Other Depts
customers
channel
channels
Communications
Legal
Sales & Revenue
Brand & Customer Equity
Commodity
Environment
Ethics
partners
MARKETING MIX
MARKETING MIX
PRODUCT MIX
PRICE MIX
Marketing
activities
like
standardization, grading ,brandingn
,packing and packaging etc are
included in the product mix.
While
determining
pricing
policy, the effects of both the
internal and external factors are
to be duly considered.
PROMOTION MIX
Promotion
mix
can
be
executed with the help of
advertising, personal selling,
Sales
promotion
and
salesmanship.
Creating
goodwill in the etc.
Growth of Population
Changing concept of Family
More Disposable Income
More Discretionary Income
Technological Advancement
Media
Credit Facility.
Part 3
ADVERTISING MANAGEMENT
PROMOTION MIX
journals.
Newspapers have a general and wide appeal and they are truly a way of life to most
of the literate people.
Magazine and trade and technical journal advertisement have a longer time span.
Mail Advertising/ Direct mail : it refers to any advertising sent by mail that is
through post office which includes sales letters , folders, pamphlets, booklets etc.
It is most personal and selective media and the results of direct mail advertising can
be checked by means of an offer incorporate in the mailing.
Sample distribution : business firms distribute samples to the people free of cost to
get the public acquaintance with the product and its quality.
It has a memory value. Sponsored commercial programs are used through F.M
Channels are examples of radio advertisement.
Television reaches the audience almost like personal face to face contact. It is
an important means of mass communication for creating market.
P.O.P. Includes window display, counter display, special display and shows and
showrooms etc.
Cine goers are familiar with such films which are shown in cinema houses
before the start of feature film and at the time of interval
Sandwich Men : they are hired professionals who move in a gathering with boards
and notices for gathering attention of the public.
Concession : some sellers allow concessions from the selling price of the goods.
Part 3a
BRAND MANAGEMENT
A BRAND IS
A name, term, sign, symbol or design, or a combination of them,
intended to identify the goods or services of one seller or
group of sellers and to differentiate them from those of competitors.
A brand can suggest the following meanings in case of Mercedes:
Attributes: Expensive, well built, durable Mercedes
Benefits: I do not have to buy another car for several years
Values: Mercedes stands for high performance, safety &
prestige
Culture: Mercedes represents German culture: organized,
efficient, high quality
Personality: Mercedes represents a no-nonsense boss, or a
reigning lion.
User: 55 year-old top executive
Role of brands:
signals quality
predictability & security of demand through loyalty
secure competitive advantage
legal property
The scope of branding:
For branding strategies to be successful and brand value to be
created, consumers must be convinced that there are meaningful
differences among brands in the product or service category.
Branding involves creating mental structures and helping
consumers organize their knowledge about products and services
in a way that clarifies their decision-making and provides value
to the firm.
To brand a product, it is necessary to teach consumers who the
product is, what the product does, and why consumers should
care.
BRAND EQUITY
This approach characterizes the relationship that a customer has with a brand.
Brand-as-product
Brand-as-organization
(product attributes,
quality/value, uses, users)
(organizational attributes,
local versus global)
Brand-as-person
(brand personality)
Brand-as-symbol
(visual imagery/
Metaphors)
Brand Extension
Brand Repositioning
BRAND PERSONALITY
Brand personality implies the set of human
characteristics that we associate with a brand.
Example:
Sananda projects herself:
A woman with style and cut above the rest
I am intelligent, independent, sophisticated (modern) and
contemporary
I am warm, intimate, charming and understanding
Sananda ad 1: I am Sananda. Meet my impossible family
Sananda ad 1: I am Sananda. I work shoulder to shoulder with my
husband to care for our family
Sananda ad 1: I am Sananda. If I cant look after myself how can I
look after my home?
Target segment:
Women 25 40 years; with education of SSC or higher;
household income 5000/- plus per month; living in towns of five
lakh and over
Attitudinally, they are modern but also respect traditional
values. Upwardly mobile.
Competition:
Directly positioned against Sukanya.
Indirect competition from other magazines with high women
readership.
Proposed positioning:
A magazine primarily for women also friendly to men.
Modern & contemporary
Reflects the taste of sophisticated readers
relaxed reading.
Contents similar to competition but more smart & elegant in
presentation.
Sananda is a Modern Womans Magazine.
Product specifics:
Aparna Sen was the editor of choice who is a symbol of modern
& contemporary.
The price was fixed at Rs.5 as compared to Rs.3.50 of Sukanya.
A fortnightly.
Better editorial environment & presentation.
More literary content than competition.
Smart & elegant design.
Bright printing on better quality of paper.
Rugged
Exciting
Tense
Dominating
Thrifty
Pleasant
Contemporary
Calm
Relaxed
Submissive
Indulgent
Unpleasant
Noncontemporary
Unorganized
Emotional
Mature
Formal
Casual
Orthodox
Complex
Brand Image
Youthful
Delicate
Organized
Rational
Self Concept
Liberal
Simple
BRAND ASSOCIATION
1.
2.
Positioning
POSITIONING DEFINED
Orchestrating an organizations offering and image to
occupy a unique and valued place in the customers
mind relative to competitive offerings.
A product or service can be positioned on the basis of an
attribute or benefit, use or application, user, class, price
or level of quality.
A good position is:
1. What makes you unique
2. This is considered a benefit by your target market
It is important to understand your product from the
customers point of view relative to the competition.
Thank you