Professional Documents
Culture Documents
Baak Karakaya
Industrial Engineering
Department
This
technique
helps to identify
the top 20% of
causes that needs
to be addressed to
resolve the 80% of
the problems.
HOW TO USE IT ?
Step
Some Problems
Difficulties associated with pareto
analysis
Misrepresentation
of the data.
Inappropriate measurements depicted.
Lack of understanding of how it should
be applied to particular problems.
Knowing when and how to use Pareto
Analysis.
Inaccurate plotting of cumulative
percent data.
Problem
(Step 1 )
Cause
(Step 2 )
Phones arent
answered
quickly
enough.
Too few
service center
staff.
15
Staff seem
distracted and
under
pressure.
Too few
service center
staff.
Engineers
dont appear
to be well
organized.The
y need second
visits to bring
extra parts.
Poor
organization
and
preparation.
Score
(Step 3 )
Engineers
dont know
what time
theyll
arrive.This
means that
customers may
have to be in
all day for an
engineer to
visit.
Poor
organization
and
preparation.
Service center
staff dont
always seem to Lack of
know what
training.
theyre doing.
When
engineers
visit,the
customer finds
that the
problem could
Lack of
training.
30
21
1.
2.
3.