Performance

Management

Presented By: Syed Zeeshan Ali

Enrollment No.EP-25298/2013 Seat No.EP-1491039
Email: syd_zeeshanali@yahoo.com
Submitted to: Sir Umairullah Khan

Introduction to
HRM

Importance of
Human Resource Management
Staff is the most important
resource of an
organization.
Human resource is the key
ingredient to success.
Human resource creates
organizational
accomplishments and
innovations.

Mobilink GSM in context with

HRM

In context of HRM
Mobilink GSM company originated in 1994 provides
the best cellular services within Pakistan.

Well defined and structured department and various

policies
Employees are satisfied with the HR department of
Mobilink GSM Company.

MISSION STATEMENT
To be the unmatchable mobile system
of communications in Pakistan this provides
the best value to its customers, employees,
business partners and shareholders.

Vision Statement
To be the leading telecommunication services
provider in Pakistan by offering innovative
communication solutions of our customers
while exceeding shareholder value and
employee expectations

Tot
al

Em
p
450 loye
es
0

Hierarchy Structure of Employees:

Top management
75
Middle
management 750
Line management
3675

To
tal

HR
M

47

Hierarchy Structure of HRM:

DIRECTOR 01
VP 04
Middle manager 16
Line manager
26

Practices of a HRM System

Human
Human Resource
Resource
Planning
Planning

Recruitment
Recruitment

Selection
Selection

Career
Career
Development
Development

HRM
HRM

Orientation
Orientation

Compensation
Compensation &
&
Benefits
Benefits

Performance
Performance
Management
Management

Training/
Training/
Development
Development

Human Resource
Planning

Planning Procedures Of Mobilink GSM

"Our people are our greatest asset
Focus on People Development
and for that we ensure:
World class Professionals
Right systems are in place
Collaborative and mutually supportive work environment
Build a team of professionals
Performance Management and reward systems
We aim at making Mobilink a great place to work

Recruitment

Recruitment Policies of Mobilink GSM

Source :
Current Mobilink Employees
Internal and external
Advertisements
Data Bank
Employment Agencies and
consultants

Mobilink GSM Guidelines

External Recruitment:
No candidate under age of eighteen can apply for the job
Candidates cant apply for the job if their blood relations work in
PMCL-Mobilink.
Heads are responsible for hiring procedures
Human resources jointly with the department heads decide the
salary range
Minimum qualification must be a bachelor degree.
Candidate are required to successfully complete any job related
selection test given to them.

Mobilink GSM Guidelines (continued)

Internal Recruitment:
Internal candidates has to be a confirm employees of
Mobilink of who have completed a one year of service in
their existing designation.
Selected candidates are required to join the new
job/position after getting clearance from supervisor and
will be on probation for a period of three months.

Selection

Selection Criteria of Mobilink GSM

Information is provided about qualifications and
job description
Pre-Employment forms
Conducts the interviews
Divisional/Department Head and HRM department
must agree before the final selection

Selection Criteria of Mobilink GSM

(continued)
Following information's are required by Mobilink from
the applicant:
Mobilink signs a contract of 1 year with Non-Payment
employees
3 month long probationary period.
HRM department delivers the Employment Letters to the
selected employee
Candidates rejected or kept on file are sent regret letters.

Selection Criteria of Mobilink GSM

(continued)

Appointment Letters:
Mobilinks appointment letters for successful
candidates spells out the terms and conditions of
the employment and benefits applicable to the
position.
At the time of confirmation the concerned
department is send the feedback for confirmation.

Orientation

Orientation of new employees in

Mobilink GSM

Objective is to inform all new employees with the

basic structure and rules of Mobilink.
Human resource Department is responsible for
orientation.
Orientation CD regarding PMCL, Organizational
charts.
With the first week of the employment employee
go through Department orientation .

Orientation of new employees in

Mobilink GSM (continued)
Within 30 days of employment all new
employees attend a formal orientation program
which includes
1. Nature of business
2. History-philosophy and structure of company
3. Structure chain command within the company
4. Company benefit plans
5. Layout and facilities offered by the company .

Training

Why Training and

Developmental Program?
To improve three types of
skills
1) Technical skills
2) Interpersonal skills
3) Problem solving skills

Training In
Upgrade the capabilities and efficiency
Greater opportunity to grow and succeed
Strengthen management and professional
teams
Trained employees technically and periodically
Upgrades capabilities of employees
Provide employees a variety of Job skills,
Technical, Clerical and Supervisory and
Managerial courses.

Training and Development in

Mobilink GSM
The human resource department conducts a meeting
Focus on the individual discipline and performance
Then on the basis of their performance they give them
advance jobs.
They fill every position vacancy with the best qualified
person obtained.
They prefer their own employees

Employees Performance
Management

Types of Performance Appraisal

Informal Performance Appraisal:
The process of continually feeding back to
subordinates information regarding their work
performance

Formal Performance Appraisal:

A formalized appraisal process for rating work
performance, identifying deserving raises or
promotions, and identifying those in need of
further training.

360 Degree
Feedback

Multiperson
Comparisons

BARS
Behavioral
Anchored
Rating Scales

Written
Essays

Performance
Appraisal
Methods

Graphic
Rating
Scale

Critical
Incidents

Performance Management in
Mobilink GSM (continued)
Performance appraisal is done on an annual basis
360 degree evaluation is conducted
The immediate supervisor prepares an annual report
Increments are also given
Promotions is given on good performance
Bonuses are given

Benefits & Compensations in

Mobilink GSM

Provident fund
Gratuity fund
Education growth of employees
Incentives
Medical facilities

Career Development

Career Development In
Mobilink GSM

Mobilink GSM supports the development

of its employees skills and abilities with an
aim to achieve their potential.

Procedures for Career Development In

Mobilink GSM
All vacancies for Positions of grade level
Assistant Manager and above are announced
internally or displayed on notice board.
One year experience of work in Mobilink company
Selected person ensure to meet all requirements
and will join the new job after getting clearance
from department head for probation period.

Procedures for Career Development In

Mobilink GSM (continued)
Submission of application to HR department
Candidates are evaluated and assessed through
test.
Performance appraisal System provides basis
for decisions regarding confirmation, promotion
and annual increment of Mobilink.
Results of performance appraisal is increments,
salary adjustments and promotions showing the
last three years inclination of company after
obtaining approval from the president

Conclusion
Importance of HRM
HRM process
Recruitment
Selection
Training
Performance appraisal method
Career development