Professional Documents
Culture Documents
VIVA
Jagjit Singh Khalsa
(April,16 Batch. HPGD/AP16/1189)
WeTube
Topics
1. Goods and Service tax
2. Appraisal Evaluation in IT and BPO Sector
3. Customer Service
4. The Corporate Tricks
5. Sales and Cold Calling
Contd
Need of GST
To Simplify & Replace the existing multiple tax
Contd
Further to GST, he told about technology for
GST.
Central government has formed a not-for-profit
an
Organization i.e. Goods & Service
Network(GSTN) for
Development IT Infrastructure and services.
He also told about GST Rate Structure for
different
Goods and services such as
0%,5%,12%,18%,28%.
India has adopted Dual GST Model.
SGST State GST (Collected by State
Contd
He further tells that Process start with goal
expectation
and ends with employee achievements.
Planning of performance evaluation system
basically stem
from the common four divisions.
1. Organizational Goal
2. Departments Goal
3. Teams Goal
4. Individuals Goal
Employees goals & objectives must be S.M.A.R.T
(Specific, Measurable, Attainable, Relevant and
Traceable)
Contd
Planning of the performance appraisal system is not
Customer Service
By Sonali Padgaonkar
Contd
Types of Customers:
1) External Customer:- External customer
includes not just the paying customer but also
anyone who receive the benefit of the goods
and services.
2) Internal Customer:- Internal customer includes
specific people and departments who play
role in helping you to serve external
customers.
Customer Service is the act of taking care of the
customers need by providing and delivering
professional,
Helpful, high quality service and assistance
Contd
Types of customer service:
1) Phone
2) In Person
3) Written Communication
Providing good customer service spells SUCCESS!
Sincerity
Understanding
Convenience
Communication
Expertise
Sociability
Sense of Responsibility
In this video I understood in depth information about
Customer service and types of customer services.
Contd
You need to ask yourself below questions
What areas of my work do I want to develop?
What are the new demands in my job( or career)
That require me to gain additional skills?
3) What direction is my department going and
what do I
Need to grow with it?
4) What can I do to find out about other career
opportunities?
5) Talk with your supervisor.
6) Attend career management courses and
workshops.
7) Meet with a mentor.
Contd
Following are the ideas which need to be considered
while getting you started
Read career development books
Set realistic priorities Whats achievable in the
next three months? This year? Within 3 years? Then
develop a
Timeline and concrete action steps so you can mark
your
Progress.
Be sure to celebrate your successes along the way.
What are my overall goals that I want to accomplish
in this time period?
Write down the overall goals you want to accomplish
in the short-term , mid-terms, Long terms.
Contd
Further to the cold calling she told that following points need
To be considered well before the call.
1) Decide who will be calling.
2) Plan your call
3) Research the prospective
4) Find the right person to call
5) Rehearse your script.
Points to be done while calling
6) First ask about them
7) Seek out a personal connect
8) Look for a referral
9) Keep notes for later reference
10)Send out a follow up email/letter/connect on linkedin to
register presence.
Contd
Further to this she told about What are persistence factors?
Persistence factors are:1) Call well before the product launch
2) Try not to sell in the first two calls/meetings- make it about
business expansion where possible
3) Sell meeting rather than product
4) Self-less calling keeps lead warm
5) Try to help out in area in unrelated to product sale.
Selective intelligence
6) Dont try to sell product at once
7) Pick the key products
8) Pick low cost product first
9) Accept if a certain product laggard.
By this video , I got really helpful information about what is cold
calling and sales related information.
We Lounge
Persons
1. Mr Dhananjay Edakhe
CEO- PlantbiotiX of Zytex Biotech Pvt Ltd
2. Ms Rubeena Singh
COO- MoneyControl.com
3.
Mr Sharad Mathur
VP & National Head, SBI General Insurance Company Limited
Contd
Spoke about his qualification as he completed his post
graduation in 1970. He had a short stint in the advertisement
space selling. After almost 9 months he get into main stream
company. He started working large scale company. Further he
spoke about cultivation market. He said India is big potential
market as compared to other saturated market like Europe.
Then he talked about Plantbiotix , he said his company work on
bio agri section of zytex biological pvt ltd. Plantbiotix launched 2
years ago in the market.
Then he spoke about students passing from college and getting
into the biotech sector and if they have adaptability skills then
we select them and provide them classroom induction about the
company and techniques used in the company. They also made
smart learning techniques and mobile apps for user friendly
interaction. They also short videos and flipchat and customized
presentation meeting the local needs.
Contd
He also said that peoples have different fear for not
selecting the sales profile because of fear of rejection
and not able to convince the client about the
importance of the biotech product.
He also spoke about the Nasik area which is famous
for Grapes and made presentation that suits best to
them. Then he spoke about the pros of Sales profile.
He said I said he feels proud to be part of sales profile
which contributes almost around 50% of GDP in India.
Then he said that sales profile is exciting profile to
work in and also challenging profile. He said that
small segment of farmers have understood the
importance of this type of technology for Agriculture
growth.
Contd
Prior to moneycontrol.com, I was head sales for Forbes India,
Contd
I started my career with the STAR Group, where I
Contd
Further to this he spoke about the company and said that
For any company 2 things are very important. First is
Company to grow and second is investment in business. He also said
that for the company to grow he continuously keep a eye on the
area of growth, other partners which can help them to grow
further . He also said that when you are allowing partners to come
in, you should also keep eye on the cost of the business.
Before SBI General Insurance, Mr Mathur was working with Reliance
Retail Limited in the Financial Services Department as General
Manager. He has worked with many big names in the industry like
ICICI Lombard, Thomas Cook, Bharat Shell, MRF Limited etc. Mr
Mathur has also been awarded as the 50 Most Talented Retail
Professionals of India by CMO Asia. In his illustrious career, Mr
Mathur has also come out with many publications in leading
business magazines and newspapers of the country.The focus of the
talk was on the insurance sector in general. From general trends to
exact statistics and the greatest challenges and limitations faced by
the insurance sector in India were discussed at length.
Contd
Then he talked about the journey of SBI from $37 Million
to $90 Million. He said that we had around 16000
branches of SBI all over the country. Then moved
forward towards the same SBI branch to be used for
selling the Insurance to the existing bankers. They
also tied up with 5 major companies. He said that
there are around 60 -70 thousand peoples visiting
their online portal every month and also we have
around 2000 dealers country wide for selling motor
insurance and also 1000 agents present in about 320
locations. We also have offices in 100 cities in India.
We also faced several challenges geographically also.
Finally he ended up his interview by saying that
insurance should be taken by every individual as it
provide the financial security to you.
News Wire
Topics
1. AUM OF INDIAN MUTUAL FUND INDUSTRY MAY TOUCH RS 20 LAKH CR.
2. GOODS AND SERVICE TAX TO BOOST DOMESTIC DEMAND, DRIVE JOB
CREATION.
3. DIRECT AND INDIRECT TAX
4. MOBILE PAYMENT MODE NOT SECURE, FEEL 29% OF USERS.
5. DEMONETISATION DASH TO A CASHLESS ECONOMY?
6. IMPACT OF DEMONETIZATION ON PAYMENT INDUSTRY
7. ARE DEBT MUTUAL FUNDS RISKY?
8. WHY MUTUAL FUNDS SCORE OVER DIRECT INVESTMENT?
9. MUTUAL FUND MANAGERS INCREASING INVESTMENTS IN LARGE-CAP
STOCKS.
10.SURVEY: REWARDS KEY TO MOBILE WALLET USE.
Contd
However the next two months would be crucial as the central
different taxes across different states have made goods and services
more expensive.
"This has hampered growth in inter-state commerce. We are enacting
a Goods and Services Tax law, to create an integrated national
market. This will further boost domestic demand, create more
opportunities for Indian business and drive job creation," he said.
Contd
India today, Modi said, is the fastest growing major economy, and
Contd
Further to this I understood that indirect taxes are superior to
Contd
According to the research, e-commerce websites are the primary
Contd
The buoyancy provided to the economy by influx of all
years and were idle will start seeing transactions. Further alternative payment
methods like mobile wallets, cards have already seen a surge in transactions
recently.
I believe the trend to ensue. Along with the inconvenience, demonetization has
reiterated a certain disbelief and disregard in the entire concept of cash. Besides,
a cashless economy is now being recognized, not as an inconvenience, but a
nations drive towards increased GDP growth with lesser leakage as compared to
the past.
Contd
While the opportunity introduced by demonetization for
the innovative e-payment players can be appreciated, the
changing times also call upon us to ensure each and every
section of the economy is included under the digital drive.
I am happy to see the financial literacy drive becoming the
focus for Niti Aayog.More than 45% of the population is
unbanked. While this transition to cashless economy takes
place, innovation payment processing players like Telr ,
wallet companies like Paytm, Oxigen , Mobikwik will need
to work with banks and regulators to enable them to
broaden the spectrum of the service offering, Banks will
have to reduce the costs of transactions. More Point of sale
machines will have to be deployed very quickly. I would
expect banks to issue more credit cards to encourage
faster transition in consumer behavior. This will help the
online offering to become more accessible to the diverse
sections of society, that has been an intrinsic part of India.
careful about two major risks associated with them: interest rate risk
and credit risk.
Contd
"If you want to take the advantage of interest rate cycles
Contd
Stock prices could be affected by a number of variables which
Contd
Large Cap Mutual Funds:Large cap mutual funds invest in large cap
the simplicity, in many cases, doesn't include loyalty and rewards programs. The
lack of points-earning capabilities, finds one new report, could be why more mobile
consumers haven't made the switch.
When it comes to consumers switching over to mobile wallets, the key to the switch
may lie less with the ease of use than with the rewards offered for purchases. That's
the takeaway from new Points data which indicates nearly all of the consumers
surveyed say they would increase their mobile wallet use if the wallet allowed them
to earn and redeem loyalty rewards. "Consumers are looking for that all-in-one
solution when it comes to mobile wallets. While adoption for mobile wallets has
been gaining steam, loyalty is the missing piece to help users stay engaged in
mobile wallets for the long haul. And on the flip side, the integration of loyalty into
mobile wallets presents an incredible opportunity for loyalty programs to make their
currencies more ubiquitous and more deeply engage their member base in a new
way," said Christopher Barnard, President of Points.
Contd
Some interesting takeaways from Points' The