Welcome to IP Phone Training! This training class will help you to learn the features of your new Unified Communications System After completing this course you should be able to: Place Outgoing Calls on your new Phone Check your Voicemail Messages Transfer Calls Place Conference Calls Use Optional Features What is IP Communications ? IP or Internet Provider technology provides for the delivery of voice and other information over Internet Provider networks Using this technology, the data is sent over the Internet in digital format in the same way as text data is sent e Buttons Learning About 2. Phone Screen 3. Foot Stand Button your Phone 4. Messages Button 5. Directories Button 6. Help Button 7. Settings Button 8. Services Button 9. Volume Button 10. Speaker Button 11. Mute Button 12. Headset Button 13. Navigation Button 14. Keypad 15. Soft Key Buttons 16. Message Waiting Light Strip Using the Soft Keys The various buttons located on the Phone Display Device that perform specific functions are called Soft Keys Text displayed on the Phone Screen corresponds with the Soft Key function Soft Keys and Phone You press the button Screen when handset beneath any Soft Key to is lifted
select that function
The more Soft Key provides a display of Using the Feature Buttons Feature Buttons provide access to the Feature Buttons various phone functions Messages/Voicemail Directory/Find Users Services Settings Navigation Button Help Scroll/Navigation Button Exit /Escape from Menu Using the Help Button Your phone has an online help system with that displays on your phone screen as follows: Help Main Menu Button Press the Help button to display the following menu: How do I...? Descriptions and procedures for calling features Tips on using and accessing Soft Help Keys
Buttons and Soft Keys
Press the Help button then Using the Help Button .
Feature Menu Items
Press the Directory or Services or the Settings button to display a feature menu. Highlight a menu item, then press the Help Feature button Buttons twice quickly. Programmable Buttons Programmable buttons allow access to Programmable Buttons Phone lines and intercom lines Speed-dial numbers Buttons illuminate to indicate status Green (steady) active/two-way call Green (flashing) held call Amber (steady) in use, one- way intercom call, logged into Hunt Groups Amber (flashing) incoming/reverting call Volume and Headset Headset Light Strip To adjust the Volume press during a call or after invoking the dial tone. This adjusts the volume for the handset, speakerphone or headset, depending on which is in use. Volume Press Save to preserve the volume level for future calls. The headset light strip indicates an incoming call Placing a Call Line Buttons There are several ways to place a phone call: Lift the handset and dial the phone number Dial the phone number and do one of the following: Lift the Handset Press the button for Headset the Handset Speaker line you wish to use Press the Speaker button Press the Headset Dialing the Number
To call someone in the Same office, dial their 4-
digit extension To call the 599 Office from Purchase (for example) also use the 4-digit extension External Dialing Emergency: 9+911 External 9+1+Area Code+Number International: 9+011+Country Code+Number Ending a Call Depending on how you placed or answered the call, you end it as follows: Hang up the Handset Press the Speaker button Press the Headset button Headset Handset Speaker Press the End Call soft key Answering a Call In addition to lifting the handset you may Answer with the Speakerphone Press the Speaker button Press the Answer soft key Press the Line button for the incoming call Answer with a Headset Hands Heads et et Mute Press the Headset button Press the Answer soft key Placing a Call on Hold
To place a call on hold,
press the Hold soft key Soft Keys To return to the call, press the Resume soft key If you have multiple calls on hold Navigation Scroll with the Navigation and select the call to resume Press the Resume Answering a Second Call To answer a second call (while on the Soft Keys first call) Press the Navigation button to highlight
the second call Navigation
Then, press the
Answer soft key; this places the first call Answering a Second Call To resume either call Press the Navigation button to select the Soft Keys call Then, press the Resume soft key To end either call Press the Navigation button to select the call Navigation
Then, press the
EndCall soft key After ending either call, press the Resume soft Transferring an Incoming Call Answer the call then press the Trnsfer soft key to place the call on hold. Soft Keys
Dial the number that the
call will be transferred to When the dialed number rings, either: Press the Trnsfer soft key Wait for the party to answer, announce the call and press the Trnsfer soft key If the party refuses the call, or the call does not Forwarding all Calls
To forward all incoming calls to
another extension, press the CFwdAll soft key then: Soft Keys
Enter the telephone number to
which you want all incoming calls forwarded A flashing right arrow appears by your telephone number indicating that all incoming calls are forwarded The number to which calls are being forwarded appears near the bottom of the display To Cancel, press the CFwdAll Sending Calls to Voicemail
You use the iDivert
soft key to send an Soft Keys
active, ringing, or on-
hold call to your voice mail To immediately divert a call to our voice mail, press the soft key iDivert Placing Conference Calls Place a call between 2-to-5 other phones and yourself: While on the first call press the More soft key then the Confrn soft key. Soft Keys This selects a new line and places the first call on hold Dial another telephone number When the call is answered, press the Confrn soft key to add it to the conference call. You should now be able to speak to both called parties. You may add up to 3 more calls by repeating the steps above Maximum participants is 6 (5 other lines and yourself) Conference Call Tips A conference call ends when only two parties are on the line Press the Hold soft key to place a conference call on hold Answering a second call will temporarily remove you from the conference Press the Resume soft key to return to the conference call Press the Speaker button to place a call on speakerphone Press the Mute button to continue listening while preventing others on the call from hearing sound from your phone Changing the Ring Type Press the Setting button, then select the Navigation button to highlight Ring Soft Keys Type, then press the Select soft key Press the Navigation button to highlight either a line or the default ring setting, then press the Select soft key Use the Navigation button to highlight a ring type Navigation Settings Press the Play soft key to hear the highlighted choice To select the ring type, press the Select soft key, then press the OK soft key Extension Mobility You may associate your phone number with any Cisco IP phone on the network. You use your PIN to log in to a phone and your assigned telephone number and settings associate with that phone. User ID: Your extension number Password: Extension Soft Keys To Log onto a phone Press the Services key Choose the LOG IN option Enter your Ext and Ext Press Submit Press Exit Services Button To Log off a phone Press the Services key Choose the LOG OUT option Unity Voicemail Unity Voicemail provides unique options including the ability to listen to your messages remotely, and receiving email notifications This section will cover: Initial setup Accessing voice-mail internally Accessing voice-mail externally Leaving a internal voice-mail Forward calls to voice-mail Transfer a call to voice-mail Initial Setup From your telephone extension Dial the voice-mail extension, 1999 or press the Messages button When you hear the Message prompt, enter your Button password or default Unity will then guide you through Sample: YouMailbox setup have reached the voicemail of (your name). I have either stepped away from my desk or Im on the other line. Please leave your name and number and I will return your call as soon as possible. If you require immediate attention press 0 to be transferred to the operator for assistance. Access Voicemail Internally From your extension Press the Messages key When prompted enter your password followed by # Unity provides number of new messages and saved messages From another extension Press the Messages key (or) Dial 1999 Red Light When you hear the prompt or greeting means press * Message When prompted, enter your User ID Waiting
Enter your phone extension, followed
by # When prompted, enter your PW Access Voicemail Externally
Dial your full 10 digit phone number:
646-562-1999 When you hear your greeting enter * When prompted, enter your User ID Enter your 4-digit extension followed by # When prompted, enter your Password (112233) followed by # Common Functions To leave a message in an Employees mailbox Access your Mailbox Press option one To Send a Message Follow the prompts to record and send the message Transferring Call to Users Voicemail During the call press the soft key Transf Dial * followed by the recipients voicemail extension Press the Transf soft key to release the call Subscribing to Voicemail Press the Messages button Listen carefully to the prompts and respond Enter the User ID/Extension and Password provided to you Record your name Record a greeting that outside callers will hear when you do not answer your phone Change your phone password The system will tell you when you have completed setup and subscribed to Unity Voicemail If you hang up before finishing, you will be prompted the next time you press Messages Unity Voicemail Hints You do not have to wait for the menu options to finish; press the feature you want when you hear it. When you dial someone and get their greeting, you may press the # key to skip the greeting and record the message Pressing the # key while listening to a message will stop it from playing and invoke a list of options To forward a voicemail message, press 2 after the message; after forwarding, choose the option to save or delete the original message To reply back to an internal message, press 6 after the message; after replying, choose the Managing from the Web By entering the following web link you can administer phone options User Settings, Directory features, Personal Address Book and Abbreviated Dials via a web user interface http://10.64.24.182/ccmuser User ID: 4-digit extension Default Password: 112233 Refer to the IP Telephone Quick Reference Guide for User Options, Personal Address Book, Directories and User Settings