Professional Documents
Culture Documents
Evaluation
Donald
Kirkpatrick
Kirkpatrick developed a model
used approach.
4-level model.
Why Evaluate?
Level 4 - Results
it worth it?
Each subsequent level is
the job?
Level 3 - Behavior
being used onWas
predicated upon doing
evaluation at lower level
2 - Knowledge
KSAanything
A Level 3 will be of
environment suitable for learning?
2 evaluation is not
Level 1 -Level
conducted
Only by assessing each level can we yield
actionable results
Level 4 - Results
it worth it?
Check Requirements,
the job?
Level 3 - Behavior Systems and Processes
being used onWas
Check
2 - Knowledge
Performance Environment
KSAanything
environment suitable for learning?
Did they learn
Improve
Knowledge/Skill transfer
Reaction
Level 1 -Level
Improve
Learning Environment
Slide 6
Types of Assessments Used at
Each Level
Level 4 - Results
it worth it?
Type Form
Summativ Correlation of business
the job?
Level 3 - Behavior results with other
being used onWas e assessment results
Summativ Observation of
e Performance
2 - Knowledge
360 Survey
KSAanything
environment suitable for learning?
Diagnosti
Self-assessment
c
Did they learn
Test
Summativ
Reaction
e
Level 1 -Level
Survey
Reaction
Real-time Polling
Formative Quizzing
Reaction - What Is It?
How favorably participants
react to the training
(Customer satisfaction)
feedback is valued
information
Reaction - What It Looks
Like
Questionnaire - Most common
collection tool
Content
Methods
Media
Trainer style
Facilities
Course materials
Reaction: Connection to Other Levels
Skills
Attitudes
Learning - What It
Looks Like
Media used to measure learning:
Text
Voice
Demonstration
Follow-up as appropriate.
Behavior - What Is It?
Transfer of knowledge,
Measure achievement
of performance
objectives.
Behavior - What It
Looks Like
Observe performer, first-
hand.
observe performer.
Use checklists,
questionnaires, interviews,
or combinations.
Behavior: Connection to
Other Levels
The Connection - Can
determine:
Degree to which learning
transfers to the post-training
environment (Level II)
final results.
Definition of results
program.
Results - What It
Looks Like
Depends upon objectives
of training program
Quantify
Evidence is soft
Results: Connection to Other Levels
The Connection
Positive Levels 1, 2, 3 evaluations
results can provide positive Level 4
evidence.
Evaluation Levels
1 2 3 4
Methods Reactio Learning Behavior Results
n
Survey
Questionnaire/Intervie
w
Focus Group
Knowledge Test/Check
Skills Observation
Presentations
Action Planning
Action Learning
Key Business HR
Metrics
Prepared by
Manu Melwin Joy
Research Scholar
SMS, CUSAT, Kerala
Phone 9744551114
Mail
manu_melwinjoy@yahoo.com
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