Professional Documents
Culture Documents
Chapter 1
Introduction to
Besterfield,
Quality
Besterfield, Quality Control
Eighth
Eighth edittion
edittion
Passive / Proactive /
Reactive Preventive
Setting Design quality in
acceptable products and processes
quality levels Identify sources of
Inspecting to variation (processes
measure and materials)
compliance Monitor process
performance
Quality Improvement, 9e 2013, 2008 by Pearson Higher Education, Inc
Dale H. Besterfield Upper Saddle River, New Jersey 07458 All Rights Reserved
The Quality Hierarchy
Incorporates QA/QC
Total Quality activities
into company-wide system
Prevention Management
aimed
SPC at satisfying the customer
Actions to insure products or
Quality Assurance services conform to company
requirements
Customer
Service Marketing
Quality
Packaging and Product Design
Storage Or Engineering
Service
Inspection
and Test Procurement
Process
Production Design