You are on page 1of 3

Quality Measurements

Effective Managing

Feedback Performance Evaluation

nonfinancial measures
newproduct
set-up time, retooling, rework, new productdevelopment
development
time manufacturing cycle,
time, manufacturing productivity rate
cycle productivity rate

financial measures
industry averages, return on sales, return on investment, cost
variances, breakeven point, breakeven time
PERSPECTIVES
learning and growth
internal business processes
customer satisfaction
financial

Balance Scorecard

You might also like