Professional Documents
Culture Documents
Effective Managing
nonfinancial measures
newproduct
set-up time, retooling, rework, new productdevelopment
development
time manufacturing cycle,
time, manufacturing productivity rate
cycle productivity rate
financial measures
industry averages, return on sales, return on investment, cost
variances, breakeven point, breakeven time
PERSPECTIVES
learning and growth
internal business processes
customer satisfaction
financial
Balance Scorecard