Professional Documents
Culture Documents
Business continuity
management (BCM) workshop
Workshop 1 Emergency response
Introduction to workshop
Presentation and background briefing
Scenario review and facilitated discussion
Move 1 Emergency response
Marsh 2
Business continuity management
Introduction
or more simply
A process that establishes a secure and resilient business
environment capable of mounting an immediate and effective
response to a major incident.
Not just a paper plan, it also requires organisation, planning,
assessment, training, rehearsal and more.
1 PAS 56 Guide to Business Continuity Management is a Publicly Available
4
Marsh
Specification developed through the British Standards Institution.
Objective of business continuity management
Fully tested
effective BCM
Level of business
No BCM
lucky escape
No BCM
likely outcome
Emergency
A successful
response plan
outcome
Crisis management/
communication plan
A
Business
recovery plan
Activity
Marsh 6
Emergency response
Establishing a capability to protect people and
business
Marsh 8
Threat assessment
What to plan for?
High
Continuity risks
Impact
Accept (Daily)
Management
Low High
Marsh Frequency 9
Emergency response plan
Evaluation Strategy
Recognition Plan execution Communicate
(Analysis) (Problem solving)
Debrief
Preparation
Assess ER Shelter- Internal
Threat Evacuate Security
incident structure in-place comms
Assessment
Notification criteria
Claims processing
Stand-down Team
Activation criteria
Determine
availability &
capabilities of CM Media
internal Assess
Rescue First Aid inter- comms
resources damage
face
Determine
availability &
capabilities of Conserve External
Fight fire Haz-Mat comms
external property
resources
Time
Marsh 10
Your head office, where you are now situated accommodates 600
employees. It is a six-storey building on the brand new 400m
FastCentral Business Park next to the A40 west of London.
Yours is the first building to be occupied.
Scenario
Move 1
Wind direction
Describe the team structure that you would need to establish in order
to execute the protective actions. What authority must be vested in
the team leader, and why?
Marsh 12
Move 1 Emergency response
Plenary session
May 26
Business continuity
management (BCM) workshop
Workshop 2 Crisis management
Introduction to workshop
Presentation and background briefing
Scenario review and facilitated discussion
Move 2 Crisis management
Marsh 15
Business continuity management
Introduction
or more simply
A process that establishes a secure and resilient business
environment capable of mounting an immediate and effective
response to a major incident.
Not just a paper plan, it also requires organisation, planning,
assessment, training, rehearsal and more.
1 PAS 56 Guide to Business Continuity Management is a Publicly Available
17
Marsh
Specification developed through the British Standards Institution.
Objective of business continuity management
Fully tested
effective BCM
Level of business
No BCM
lucky escape
No BCM
likely outcome
Emergency
A successful
response plan
outcome
Crisis management/
communication plan
A
Business
recovery plan
Activity
Marsh 19
Crisis management
Is your company ready to deal with a crisis?
IMPACT
Crisis
event
Lost time/productivity
With
It reduces the crisis management Without Time
crisis management
negative impact
Negative impact
and speeds
recovery from Damage to
all kinds of financial results,
corporate reputation and
crises key relationships
Marsh 21
Major crisis for mobile-phone giants
Strategy
Evaluation
Recognition (issues & Plan Execution Communicate
(Analyse)
Implications) Debrief
Preparation
1st.
Holding Internal
Actions Strategy Strategy
Statement comms
Identify Agenda
Notification criteria
Claims processing
Stand-down Team
Activation criteria
stakeholder /
contingency
issues General
Info
Human- Stake- Consistent Media
Identify share &
Loss of life Message comms
functional / itarian holders tracking
stakeholders
interface Reputation
requirements
Product
Team
Market & Legal & External
recall replace
trading finance comms
ment
Terrorism
Time
Marsh 23
Your head office, where you are now situated accommodates 600
employees. It is a six-storey building on the brand new 400m
FastCentral Business Park next to the A40 west of London.
Yours is the first building to be occupied.
Scenario
Move 1
Wind direction
Scenario
Move 2
Wind direction
How are you going to contact and account for employees? What
internal and external stakeholders do you need to communicate with?
How should they be prioritised?
How (what method) will you communicate with employees? How will
you support injured employees and their families; especially those
who lose loved ones during the crisis?
How will you respond to and manage the media? What are the
possible legal and public relations implications and who will resolve
them?
Marsh 26
Move 2 Crisis management
Plenary session
May 26
Business continuity
management (BCM) workshop
Workshop 3 Business recovery
Introduction to workshop
Presentation and background briefing
Scenario review and facilitated discussion
Move 3 Business recovery
Marsh 29
Business continuity management
Introduction
or more simply
A process that establishes a secure and resilient business
environment capable of mounting an immediate and effective
response to a major incident.
Not just a paper plan, it also requires organisation, planning,
assessment, training, rehearsal and more.
1 PAS 56 Guide to Business Continuity Management is a Publicly Available
31
Marsh
Specification developed through the British Standards Institution.
Objective of business continuity management
Fully tested
effective BCM
Level of business
No BCM
lucky escape
No BCM
likely outcome
Emergency
A successful
response plan
outcome
Crisis management/
communication plan
A
Business
recovery plan
Activity
Marsh 33
Business recovery
Recovering your business before its too late
Business recovery
The recovery of the business processes needed to maintain an
acceptable level of operations in the event of significant interruptions
to normal business
Disaster recovery
The technical or IT portion of the Business Recovery
Includes: Mainframe, Midrange (VAX, AS/400), Client Server
(UNIX, NT, etc.)
Marsh 35
Normal operations
Business Units
Processes
Marsh 36
Business recovery solution
INFORMATION
Processes
TECHNOLOGY
Computer Equipment
Communications
Operating Systems
Applications
Objectives
Recovery
Suppliers Customers Teams
Control Centre
Marsh 37
Your head office, where you are now situated accommodates 600
employees. It is a six-storey building on the brand new 400m
FastCentral Business Park next to the A40 west of London.
Yours is the first building to be occupied.
Scenario
Move 1
Wind direction
Scenario
Move 2
Wind direction
Scenario
Move 3
Wind direction
How do you contact your most important customers, business partners and
other stakeholders?
What resources do you need, when do you need them and how do you obtain
them? Since your recovery resources are constrained (you do not have all the
people, facilities and equipment you would like to have), how do you establish
your recovery priorities to meet your business priorities?
Marsh 41
Move 3 Business recovery
Plenary session
May 26
Business continuity
management (BCM) workshop
Final wrap up
Emergency
Response
Initial control of emergency
situation
Blue light services
Crisis
safeguarding human life Management
Stabilising, security, damage
assessment Strategic direction/policy
issues
Crisis communications
Business
internal and external (media) Recovery
Outward facing liaison -
stakeholders, users etc Phased recovery of
Co-ordination of service business-critical processes
recovery efforts
Disaster
Recovery
Recovery of infrastructure
and services
Returning to business as
Marsh normal 44
BCM methodology
BCM
programme
management
Analyse financial and non-financial
Develop business continuity plans in
business impacts resulting from
line with agreed strategies; embed
disruption of business processes (BIA);
BCM within culture of the
identify business-critical processes;
organisation.
identify gaps in recovery capability;
develop prioritised recovery timeline.
BCM consultants
100+ (Global)
Marshs
32 (Europe) business continuity
management services
Plan development
and development
visual and action-orientated
Awareness and
Proven methodology
Combine risk management
and business interruption
strategies
Worlds leading risk and insurance
services firm
BCM programme management
Marsh 46
For additional information
or contact:
BCM practice leader: Doede de Waij
Tel: +31 (0)10 40 60 368 0
Email: Doede.deWaij@marsh.com
Marsh 47
The information contained herein is based on sources we believe reliable, but we do
not guarantee its accuracy, and it should be understood to be general insurance
information only. Marsh makes no representations or warranties, expressed or implied,
concerning the financial condition, solvency, or application of policy wordings of
insurers or reinsurers. The information is not intended to be taken as advice with
respect to any individual situation and cannot be relied upon as such. Insureds should
consult their insurance advisors with respect to individual coverage issues.
This document or any portion of the information it contains may not be copied or
reproduced in any form without permission of Marsh Ltd, except that clients of Marsh
Ltd need not obtain such permission when using this report for their internal purposes.
Marsh 48